Americas Technical Services Project Management Director

Americas Technical Services Project Management Director

• Location: New York, NY (preferred); Chicago, IL, Boston, MA, or Washington, DC may be considered

Position Overview
The Americas Technical Services Project Management Director provides executive leadership for technical services, strategic programs, and project management delivery across a large, multi-country enterprise client portfolio spanning the United States, Canada, and Latin America.
This role is responsible for leading complex, concurrent, multi-site strategic initiatives; establishing consistent project governance; providing technical and engineering oversight; strengthening client partnerships; and developing high-performing, geographically distributed teams.

The position serves as a senior technical and project management advisor to client leadership, ensuring that strategic programs align with business objectives, meet performance commitments, and deliver measurable improvements in safety, quality, cost, reliability, and operational resilience.

The role oversees technical strategic programs across a portfolio of approximately 13 million square feet. It does not directly manage day-to-day facilities operations.

Organizational Scope

• Functional responsibilities spanning project management, sustainability, regional engineering management, and technical strategic programs.

• Regional coverage across the Americas, including the United States, Canada, and Latin America.

Key Responsibilities
1. Strategic Leadership and Client Relationship Management

• Serve as a senior technical and project management advisor to executive client stakeholders.

• Lead high-profile, multi-site strategic initiatives and capital delivery programs aligned with client business priorities.

• Develop and execute regional technical services and project management strategies across multiple sub-accounts.

• Establish strong, collaborative relationships with demanding client stakeholders through proactive communication, sound judgment, and effective issue resolution.

• Anticipate client needs, manage escalations, and communicate project status, risks, dependencies, and decisions clearly and concisely.

• Partner with regional account leadership to identify growth opportunities and expand technical service offerings.

• Lead periodic business reviews, portfolio performance assessments, and strategic planning discussions.

2. Project and Program Management Excellence

• Direct multiple concurrent, high-priority strategic projects and programs across geographically distributed sites.

• Establish consistent project management methodologies, governance frameworks, reporting standards, and accountability mechanisms.

• Maintain comprehensive visibility into portfolio performance, including schedules, budgets, milestones, dependencies, risks, issues, and corrective actions.

• Provide concise executive summaries that enable timely decisions and effective escalation management.

• Oversee multi-million-dollar capital delivery frameworks and complex technical projects.

• Ensure effective coordination among engineering, project management, sustainability, operations, vendors, and client stakeholders.

• Standardize project initiation, planning, design reviews, commissioning, handover, and closeout processes.

• Monitor project performance against established KPIs, milestones, budgets, service-level agreements, and quality requirements.

• Drive continuous improvement in project delivery, risk management, resource allocation, and portfolio reporting.

3. Technical Engineering Oversight

• Provide technical leadership across mechanical, electrical, plumbing, fire and life safety, building automation, Internet of Things (IoT), laboratory infrastructure, and critical environments.

• Review and challenge engineering solutions, technical designs, project briefs, commissioning plans, system integrations, and infrastructure handovers.

• Apply structured engineering problem-solving methodologies, root-cause analysis, and performance data to support decision-making.

• Evaluate technical risks, design assumptions, system performance, and compliance requirements.

• Oversee technical support for building operating systems, including building management system monitoring, device connectivity, network security remediation, operational compliance, and fault detection and diagnostics.

• Guide technical readiness, asset infrastructure development, intake processes, and tiered support models for laboratory environments.

• Support asset lifecycle optimization, predictive maintenance strategies, and data-driven engineering improvements.

4. Operational Excellence, Risk, and Compliance

• Oversee regional business continuity planning, health, safety, security, and environmental programs, including emergency response, method-of-procedure controls, work approvals, and incident management.

• Establish consistent processes for incident investigation, root-cause analysis, corrective actions, and lessons learned.

• Ensure compliance with applicable regulations, contractual requirements, technical standards, and client assurance frameworks across multiple jurisdictions.

• Promote a zero-harm culture and strong safety performance.

• Drive process standardization, vendor performance optimization, technology adoption, and continuous improvement initiatives.

• Support enterprise computerized maintenance management system (CMMS) implementation, asset data quality, lifecycle planning, and predictive maintenance programs.

• Develop and maintain governance structures that strengthen operational resilience, quality assurance, and service consistency.

5. Financial and Business Performance

• Oversee strategic program budgets, resource planning, financial forecasts, and cost performance.

• Monitor financial performance and support account-level profitability, margin improvement, and commercial objectives.

• Identify opportunities for cost optimization, vendor consolidation, service enhancement, and improved resource utilization.

• Translate technical and operational performance data into actionable business recommendations.

• Support account growth through improved client outcomes, expanded service offerings, and demonstrated delivery excellence.

6. Team Leadership and Talent Development

• Lead and develop a geographically distributed team of project managers, regional engineering leaders, sustainability professionals, and technical specialists.

• Establish clear performance expectations, measurable KPIs, transparent governance, and individual accountability.

• Recruit, retain, coach, and develop high-performing technical and project management talent.

• Foster collaboration, innovation, knowledge sharing, and continuous professional development across regional teams.

• Align team objectives with client business priorities and strategic program outcomes.

• Develop future leaders through succession planning, career progression, talent mobility, and structured development plans.

• Build an inclusive culture that promotes engagement, professional growth, recognition, and accountability.

• Lead through influence across complex organizational structures and multiple stakeholder groups.

Required Qualifications
Education and Certifications

• Bachelor's degree in engineering, facilities management, or a related technical discipline.

• Master's degree preferred.

• Professional certifications in facilities management, project management, engineering, occupational safety, environmental management, or related disciplines preferred.

Professional Experience

• At least 15 years of progressive experience in facilities management, technical services, engineering, project management, or related disciplines.

• At least seven years in senior leadership roles overseeing complex, multi-regional accounts, technical programs, or strategic initiatives.

• Demonstrated success managing multiple concurrent, multi-site projects and programs while maintaining strong portfolio-level visibility and control.

• Proven experience developing collaborative relationships with demanding enterprise clients and senior stakeholders.

• Experience leading geographically distributed teams across multiple countries and cultures.

• Demonstrated financial acumen, including management of significant budgets and accountability for commercial or account-level business performance.

• Experience with enterprise CMMS platforms, asset management strategies, and data-driven performance improvement.

• Experience in regulated or technically complex environments, such as laboratories, healthcare, manufacturing, or data centers.

Technical Competencies
Strategic Program and Project Management

• Leadership of complex, multi-million-dollar capital programs and concurrent strategic initiatives.

• Portfolio governance, risk management, executive reporting, and stakeholder alignment.

• Schedule, budget, quality, dependency, and resource management.

Engineering and Technical Oversight

• Strong working knowledge of mechanical, electrical, plumbing, fire and life safety, building automation, and critical infrastructure.

• Ability to evaluate engineering designs, commissioning plans, technical risks, and infrastructure handovers.

• Familiarity with engineering problem-solving methods, root-cause analysis, and evidence-based decision-making.

Integrated Facilities and Asset Management

• Knowledge of integrated facilities management, service delivery models, performance measurement, and vendor management.

• Experience with CMMS platforms, asset data, predictive maintenance, and lifecycle optimization.

Building Systems and Technology

• Familiarity with building management systems, building operating systems, IoT, remote monitoring, fault detection and diagnostics, device connectivity, and network security remediation.

Risk, Safety, and Business Continuity

• Knowledge of health, safety, environmental, regulatory, and quality management frameworks.

• Experience with business continuity planning, emergency response, incident investigations, and corrective action programs.

Data and Financial Analysis

• Ability to interpret operational and technical data to identify trends, quantify risks, and support investment decisions.

• Experience with budget management, financial forecasting, cost optimization, and performance analytics.

Leadership Capabilities

• Strong executive presence and credibility with senior client stakeholders.

• Exceptional relationship management, communication, and influencing skills.

• Ability to oversee multiple complex initiatives while maintaining detailed knowledge of individual project risks and portfolio-wide priorities.

• Strong analytical judgment and the ability to translate technical complexity into clear business recommendations.

• Proven ability to build collaborative partnerships and manage challenging stakeholder relationships.

• Excellent organizational discipline, prioritization, and escalation management.

• Experience leading cross-functional teams across countries, cultures, and organizational boundaries.

• Commitment to safety, integrity, accountability, innovation, and continuous improvement.

Success Measures
Performance will be evaluated through measurable outcomes, including:

• Client satisfaction, relationship strength, and account retention.

• On-time and on-budget delivery of strategic programs and capital projects.

• Portfolio-level visibility, reporting accuracy, risk mitigation, and escalation effectiveness.

• Safety performance, incident reduction, and compliance outcomes.

• Engineering quality, technical reliability, and successful commissioning and handover.

• Service-level agreement achievement and consistency of delivery across regional sub-accounts.

• Asset performance, lifecycle optimization, and cost management.

• Team engagement, retention, leadership development, and succession readiness.

• Revenue growth, expanded service opportunities, and improved financial performance.

Key Details

• Employment Type: Direct Hire

• Compensation: $250K-$300k

• Benefits (Direct Hire): Medical Insurance, Dental Insurance, Vision Insurance

• Bonus Eligibility: Eligible to earn discretionary bonus.

• Location: New York, New York

• Work Model: On-site

Ready to take the next step in your career? Apply today — we're actively interviewing and excited to meet you.

Jacob Wortham
Recruiter

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