Branch Office Manager

Branch Office Manager

Omega World Travel is one of the largest global travel management companies, with more than $1 billion in annual sales. We serve corporations, nonprofits, government agencies, government contractors, educational institutions, leisure travelers and more.

For over 50 years, Omega World Travel has established a superb record of providing comprehensive domestic and international travel management services to organizations of all types from small businesses up to Fortune 500 enterprises. We are an independent, woman-owned business.

Omega World Travel is looking to hire an experienced Branch Office Manager to join our growing company. The Branch Office Manager will provide management for a prestigious US military travel office location. The position is located at an onsite military location in Camp Pendleton North, California.

Responsibilities:

• Constantly motivating the travel consultant team to meet their performance standards
• Handling the recruitment, selection and retention of staff as well as staff training
• Communicating with travel consultants and providing encouragement, help and advice
• Dealing with disciplinary matters and customer complaints
• Managing budgets and maintaining statistical/financial records
• Monitoring phone systems and maintaining phone priorities, as determined by call volume
• Selling travel services and products
• Liaison with travel partners, including airlines, hotels and car rental companies
• Dealing with customer inquiries and aiming to meet their expectations
• Overseeing the smooth, efficient running of the office

Required Skills:

• Strong written and verbal communication skills
• Excellent customer service skills
• Strong leadership and team-building skills
• Knowledge of GDS systems; Sabre or Apollo required
• Minimum of 5 years travel agency experience

Omega World Travel is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national or ethnic origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, marital status, military service or veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or other legally protected status protected by applicable federal, state, or local laws and ordinances.