Back of House Team Leader
Full-time
Chick-fil-A
Chick-fil-A
Role Description:
The Team Leader supports the Leader on Duty (LOD) by leading through example, coaching, and holding team members accountable to Chick-fil-A’s culture and operational standards. This role ensures effective shift preparation, strong communication, and proactive problem-solving. Leaders in this position drive team success by fostering a positive work environment and maintaining high performance across all areas.
Key Responsibilities
Operational Excellence
- Ensure team members maintain established speed-of-service standards.
- Promote consistency in daily operational systems, particularly in the Back of House (BOH).
- Work collaboratively with the Front of House (FOH) and Delivery to ensure peak performance across all sales channels.
- Monitor and uphold cleanliness, organization, and food safety standards at all times.
- Perform and oversee Daily SAFE Critical and ERQA assessments.
- Coach SAFE standards and ensure BOH team members understand and adhere to Ecosure requirements.
- Following all operational procedures per the Pathway standards.
Leadership & Accountability
- Lead by example, setting the tone for professionalism, work ethic, and a positive attitude.
- Provide clear direction and feedback to team members, ensuring accountability to daily expectations.
- Address and report violations of Chick-fil-A standards and Team Member Handbook policies.
- Act with urgency and accountability, helping to uphold the standard for work ethic and professionalism.
- Encourage and empower team members daily, fostering a culture of motivation and teamwork.
Problem-Solving & Decision-Making
- Proactively identify and address challenges before they impact operations or guest experience.
- Make confident, well-informed decisions under pressure while keeping the team and business needs in mind.
- Handle conflicts effectively by mediating issues between team members and ensuring a respectful resolution.
Benefits of working at Chick-fil-A:
- Flexible Hours - Work schedule can be arranged around your commitments
- Closed Sundays - Enjoy a day off to spend with family and friends
- Work Directly With A Chick-fil-A Operator - Learn important business skills for the future
- Competitive Pay - Earn a competitive paycheck and valuable business and people skills
- Great Place to Work - Be a highly valued part of the Chick-fil-A family with high retention rates
Apply now and be a part of a fun and enthusiastic team that nurtures your skills and offers a rewarding work experience!
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Vacancy posted 2 days ago
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