GTC Paying Agent Specialist I

The GoldStar Trust Company (GTC) Paying Agent Specialist is responsible for all GTC deposits and distribution transactions timeliness and accuracy. This is an entry-level role that offers hands-on experience to develop new skills, and grow within the GoldStar Trust.

Founded in 1989, GoldStar Trust has been the leader in providing specialized services as a self-directed IRA custodian, trustee, and escrow/paying agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds, and mutual funds. GoldStar is known for comprehensive expertise, industry innovation, and friendly, conscientious service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Performs data entry for all inbound and outbound transactions via check, ach, and wire.
2. Ensures accurate information is entered in operating system regarding the administration of paying agent accounts.
3. Reviews assigned reports to identify and resolve issues.
4. Reads and interprets legal contracts.
5. Communicates regularly with external business entity personnel.
6. Researches and resolves internal and external inquiries related to paying agent services.
7. Sets up new accounts as received or needed.
8. Completes required BSA/AML training and other compliance training as assigned.
9. The ability to work in a constant state of alertness and in a safe manner.
10. Perform any other related duties as required or assigned.

RESPONSIBILITIES FOR WORK OF OTHERS

No supervision.

Supervisory Responsibilities: None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

EDUCATION

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc.

GENERAL EXPERIENCE

7 - 11 months related experience and/or training.

MANAGEMENT EXPERIENCE

Not Required

WORK SKILLS

COMMUNICATION SKILLS

Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence.

Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence.

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

CERTIFICATES, LICENSES, REGISTRATIONS

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Task Level of Understanding

Intermediate: 10-Key, Accounting, Alphanumeric Data Entry, Database, Payroll Systems, Spreadsheet, Word Processing/Typing

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Task Frequency

Occasionally: Stand, Walk

Frequently: Sit, Reach with hands and arms

Regularly: Use hands to finger, handle, or feel, talk or hear

Weight Lifted

Occasionally: Up to 10 pounds

VISION REQUIRMENTS

Close vision (use of a computer, equipment, or any other work duties that require clear vision within two feet or less).

PHYSICAL DEMAND

Level 2: Moderate diversity, low physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which are not as varied as those positions relating to Degree 1.

WORK ENVIRONMENT

Environmental Conditions

Noise Level: Quiet (library, private office, etc.)

WORKING CONDITIONS

Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.

ADDITIONAL INFORMATION

Must have the ability to interpret documents such as operating instructions and procedure manuals
Must have the ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Must be detail oriented, strong written and verbal skills and problem-solving abilities
Must have the ability to deal with problems involving several concrete variables in standardized situations
Must be proficient in Microsoft Office applications, Internet, e-mail and a working knowledge of accounting software-strong Excel knowledge is required
Must have working knowledge of accounting principles to include G/L processing