Communication Specialist

Communication Specialist

The Communication Specialist will be responsible for initiating and maintaining effective communication with internal and external stakeholders during routine and emergency system events. Key responsibilities include:

• Coordinate communication with internal customers, including Transmission Management Centers (TMCs) and supervisors, as well as external customers and ITS partners during system events.
• Support Transmission Power System Coordinators with the preparation, review, correction, and maintenance of outage reports and related records.
• Perform clerical and administrative activities within the Generation Control Center (GCC).
• Respond to phone calls from field personnel entering or exiting substations and power line rights-of-way and accurately record the information in the appropriate database.
• Provide timely and accurate communication to field personnel during both routine operations and emergency conditions.
• Monitor and track system events involving transmission lines and equipment.
• Maintain accurate and up-to-date records of all system outages.
• Perform additional administrative and clerical duties as required.
• Effectively manage multiple tasks and priorities while maintaining accuracy and attention to detail.

Education and Experience: High school diploma or equivalent required. College degree is a plus. Previous field experience with an electric power utility, particularly in Generation and/or Transmission maintenance, line construction, or substation construction, is highly desirable. Knowledge of electrical fundamentals and/or control center operations is preferred.

Required Knowledge, Skills, and Abilities: Strong problem-solving and decision-making skills. Excellent verbal and written communication skills. Ability to manage multiple tasks simultaneously in a fast-paced operational environment. Proficiency with Microsoft Office and Windows-based applications, including Microsoft Excel, Word, Access, PowerPoint, and Outlook. Strong organizational skills and attention to detail. Ability to work independently as well as collaboratively within a team environment. Ability to communicate effectively with field personnel, supervisors, control center personnel, and external stakeholders. Ability to remain composed and communicate clearly during routine and emergency situations.

About us: At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.