Operations Supervisor

When what you Crave is creative work, new challenges, and a team that knows how to get things done and have fun doing it, you’ve come to the right place. As America’s first fast-food hamburger chain, we’ve been serving Cravers for over 100 years. But we’ve got our eyes on an even tastier future—always finding new ways to innovate, grow, and create Memorable Moments with our customers and team members. If you’re passionate, curious, and ready to make an impact, we’d love to have you on our team. The Operations Supervisor is responsible for production operations of the Bakery. The duties include, but are not limited to, human relations, production, safety, scheduling (production and people), training and developing of team members and direct reports. The role is required to fill in for the position of Bakery Plant Manager during the Plant Manager’s absence. The incumbent is expected to uphold and demonstrate the Company’s Core Values. This position description does not contain a comprehensive list of required duties and responsibilities. The Operations Supervisor is expected to perform related duties assigned by management, which may be added, revised, or eliminated based on business and operational needs, with or without advance notice. What we are looking for High School Diploma or GED required; At least 2 years’ supervisory experience with some having been within the White Castle system preferred; Previous training and experience in the baking industry obtained through education or experience is preferred; Supervise bun production to ensure that quality White Castle buns are produced and packaged in the most efficient and cost-effective way possible; Training and development of production personnel regarding their essential functions, safety, and Good Manufacturing Practices; Supervision of Assistant Operations Supervisors to ensure that goals and objectives are met; Coordinate plant production requirements to complete orders and to maintain proper freezer inventories; Act as Safety Coordinator ensuring that facility, equipment, and team members are trained properly and OSHA compliant; Perform plant wide safety meetings, and coordinate monthly safety inspections; Maintain OSHA required safety training files and training schedules for all team members; Maintain inventory control over produced product and raw materials; Prepare various documents, safety inspections, performance appraisals, and assist with corrective actions, and complete various reports; Skillful at reading PH & Color meters and thermometers; Capability to operate a forklift; Ensure adherence to plant’s security and safety policies and procedures, and a safe working environment for all Team Members; Communicate effectively with customers and all levels of the organization in a professional manner, display a positive demeanor and be responsive to team members’ needs; and Must be flexible to work hours to meet the needs of the plant, including any shift, evenings, weekends, and holidays. Your Day-to-day Good interpersonal and human relations skills with ability to maintain a positive professional demeanor accepting responsibility and demonstrating a willingness to learn; Knowledge, training, and experience with production, sanitation, quality, and safety; Possess the aptitude to select, train, develop and motivate staff and teams; Good verbal communication skills and the ability to effectively give clear instructions to direct and motivate team members; Possess knowledge of OSHA 10 or the ability to complete the compliance class; Good employee relation skills, be team oriented and work well with others, give, and receive direction, and follow clear and detailed instructions; Acquire knowledge through training and coach and train others on equipment procedures and workplace health & safety procedures; Proficiency in making decisions concerning personnel problems, production, sanitation, and shipping; Efficiently work and respond in a fast-paced environment to meet operational demands; Possess capability to stay focused and accomplish multiple tasks independently with little supervision and within established timeframes; Ability to troubleshoot problems and be able to make on the spot decisions to keep equipment running; Strong knowledge of food safety principles including SQF required; Good understanding of HACCP, SSOP, GMPs, and knowledge of FDA regulations; Proficient computer experience with knowledge of Microsoft Word, Excel, Outlook, and warehouse management software (ERP/WMS); Aptitude to complete AIB course and AIB Principles in Baking; Proficient in how each piece of equipment operates and be able to function efficiently in any of the production line positions which is acquired through observation and hands-on experience; Possess good math skills, and knowledge of inventory procedures, team member time keeping systems and scheduling are required, either through education, training, and/or experience; and Ability to successfully complete on-the-job training. Physical Requirements Physical effort and lifting required, particularly when shorthanded and assisting various teams within the bakery; Ability to work in an environment with occasional exposure to noise, heat, cold, fumes, smoke, cleaners, and other elements; Capability to wear safety gear including safety glasses, and other various types of safety gear supplied by the company; Frequent periods of standing, sitting, and walking; and Ability to hear, comprehend, and professionally respond to co-worker inquiries, comments, and concerns. Pay Rate: Starting at $94,271.32 / year Why You’ll Like It Here Being family-owned and operated since 1921 comes with its perks, and we’re not just talking about benefits (while those are pretty great). It means putting people first, thinking for the long-haul, and creating a place where team members feel supported, valued, and empowered to grow. Here’s just a few ways we invest in our team: Comprehensive Health Benefits (Medical, Dental, Vision) Financial security with contributions to your 401(k) Retirement Plan and Profit-Sharing Plan Company paid Life Insurance and AD&D Weekly paychecks and holiday bonuses Shift premium Promote from within practice Employee Assistance Program, tuition reimbursement, and scholarship opportunities And much more! Learn more about how we take care of our team by visiting our online benefits guide, here. Programs and benefit eligibility varies based on the average hours worked, location, and length of service at White Castle. White Castle is an Equal Opportunity Employer White Castle will, upon request, offer a reasonable accommodation to applicants with disabilities under the Americans with Disabilities Act and/or any applicable state or local law. Should you need assistance with completing this application or with any other part of the application process, please contact Team Member Services at View email address on click.appcast.io. At White Castle, a job can become so much more than a paycheck. It can grow into a lasting and meaningful career. For more than 100 years, we’ve believed what our founder, Billy Ingram, said best: “Happy employees make happy customers.” It’s a philosophy that’s guided us for generations and continues to shape how we support our team members today. Along the way, our Original Slider® was named as Time Magazine’s “Most Influential Burger of All Time,” we were recognized as one of Fast Company’s “10 Most Innovative Dining Companies,” and have earned Great Place To Work Certification™ every year since 2021, and an honoree on the Fortune Best Workplaces in Retail™ list since 2022. If this sounds like your kind of place, we’d love to hear from you. #J-18808-Ljbffr