End User Support
Keylent Inc
End User Support MAHIN-JOB-36653
Title- End User Support
Location- San Deigo, CA (Day1 Onsite)
Job Description :
Title- End User Support
Location- San Deigo, CA (Day1 Onsite)
Job Description :
- Responsible for Hands and Feet Support Operations for all technical towers in scope (EUC, O365, Network, Security, Cloud, Infrastructure and Backup).
- Total 8 to 10 Years' experience in the Customer Support operations and 6 to 8 years of experience in leading the teams
- Act as SPOC and escalation point for all IT User related issues and ensures of issue resolution in an appropriate and timely manner to meet agreed SLA's/KPI's.
- Ensure that all operational processes ( Service Desk, EUC, VIP Support and User Desk provisioning ) managed to support organization's SLA requirements.
- Day to day management of Resource deployment, Ticket Queues, Shift management/Handover, SLA/KPI Tracking and reporting.
- Governance and Reporting of the day-to-day operations and participating Daily/Weekly/Monthly Governance meetings.
- Manage End User Technology upgrades, Network IOS Upgrades, Patching and drive the Customer Initiatives across the technology towers.
- Having knowledge of Service Management and Proficiency in building reports related to incidents and service requests and compliance.
- Ability to multi-task and solve problems innovatively by effectively engaging the IT stakeholders, Technology teams, ISP's and Vendors.
Vacancy posted 3 days ago
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