Participation, Syndication and Commercial Loan Servicing Manager

Job Description

Job Description

Purpose of Position:

The Participation, Syndication, and Commercial Credit Operations Manager is responsible for the operational oversight, servicing, and administration of loan participations, syndicated loan facilities, Letters of Credit (LCs), and Lines of Credit (LOCs), where the Bank acts as either Lead Bank or Participant Bank. This role ensures that complex commercial credit products are accurately booked, serviced, reconciled, and reported in accordance with credit approvals, executed agreements, regulatory requirements, and internal control standards. The position includes direct management and mentorship of staff, cross-functional coordination, procedure ownership, and audit and examiner readiness

Essential Job Functions:

1. Oversee the end-to-end operational lifecycle for loan participations and syndicated facilities, including participations purchased and sold.
2. Review executed participation and credit agreements and servicing terms are accurately reflected in servicing systems.
3. Validate transaction structure, hold levels, percentages, servicing fees, and Lead vs. Participant Bank responsibilities.
4. Ensure accurate boarding and system setup for participations, syndications, Letters of Credit, and Lines of Credit.
5. Confirm rates, percentages, accruals, fees, utilization limits, and general ledger alignment.
6. Resolve booking issues and coordinate with system administrators and vendors.
7. Oversee payment processing, allocations, and participant remittances.
8. Perform or oversee reconciliations between loan systems, participant records, and the general ledger.
9. Investigate and resolve servicing exceptions in coordination with Accounting and Treasury.
10. Oversee payment processing, allocations, and participant remittances.
11. Perform or oversee reconciliations between loan systems, participant records, and the general ledger.
12. Investigate and resolve servicing exceptions in coordination with Accounting and Treasury.
13. Manage operational oversight of commercial Lines of Credit, including revolvers and committed facilities.
14. Oversee draw approvals, utilization tracking, repayments, renewals, and amendments.
15. Support reporting and monitoring of LOC balances and availability.
16. Manage, coach, and mentor staff supporting participation, syndication, LC, and LOC activities.
17. Provide day-to-day supervision, work allocation, and quality control.
18. Support onboarding, training, performance feedback, and professional development.
19. Ensure compliance with Credit Policy, procedures, and regulatory requirements.
20. Maintain audit- and examiner-ready documentation.
21. Respond to internal audit, regulatory, and external review requests.
22. Serve as an operational liaison with Credit, Lending, Accounting, Treasury, Compliance, Legal, and Technology.
23. Maintain and enhance procedures, job aids, and training materials.
24. Identify process improvements and automation opportunities.
25. Serve as backup support to Department Manager, including any required administrative duties

Knowledge, Skills and Experience Requirements :

1. Bachelor’s degree or equivalent experience
2. 2-5 years of experience in commercial banking/Consumer Banking/bank marketing
3. Thorough knowledge of pertinent Policies & Procedures
4. Core competency in all compliance and/ Patriot Act provision
5. Excellent verbal/written communication and interpersonal skills
6. Strong presentation skills
7. Computer literate including Microsoft Access, Word, Excel and Outlook
8. Good accounting skills

Our job titles may span more than one career level. The starting base salary for this role is between $90,000.00 – $100,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.

Hybrid Work Model
Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”.

Search Firm Representatives- Please Read Carefully
Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.