Resident Aide Manager (Family Residence)

Position Title:   Resident Aide Manager (Family Residence)

Agency/Program:  BFLA Family Building

Status: Non-Exempt/Full Time    

Hours Per Week:  35 hour

Salary:$45,000-48,000 annually

Supervisor:   Program Director

 Benefits Package: 100% Employer paid Medical, Dental, Vision, Life Insurance, Matched Retirement Plan, Paid vacation, Sick days, Personal days, Paid National Holidays, and more.

Schedule : Available for full-time employment, offering a flexible Alternative Work Schedule (AWS) with rotating or weekend availability, after hours on call required

Equipment Operated: Computer/Laptop, Printer, Scanner, Phone, Adaptive Devices, etc. Work Environment: This position will spend time at the program site and have an independent (private) office.

Travel:  5 days on-site per week and as needed. Flexibility in the event coverage is needed at the Front Desks during off-hours may be required.

About Barrier Free Living (BFL)

Barrier Free Living (BFL) is dedicated to helping New Yorkers with disabilities live independently in the community.  Through its various programs, BFL provides a broad range of residential and nonresidential services to disabled survivors of domestic violence, transitional shelter to the disabled homeless, and outreach to physically disabled individuals with mental health and/or chemical addiction issues.  Services include case management; housing placements; independent living skills training; occupational therapy; short and long-term individual counseling; advocacy within the medical, mental health, child welfare, law enforcement, and criminal justice systems; and referrals to outside services.  

About Barrier Free Living Apartments

Barrier Free Living Apartments (BFLA) is a supportive housing program. BFLA offers services to vulnerable and needy populations with disabilities who are survivors of domestic violence, specifically, homeless disabled adults and disabled veterans and for families who have a head of household with a disabling medical condition. BFLA’s program is designed and equipped to serve people with physical disabilities. The facility is located in the South Bronx. There are two buildings: a 70-unit studio apartment building for adult singles and a 50-unit apartment building for families. BFLA’s supportive housing program is located on Cypress Avenue and East 138th/139th Streets.

Role Summary  

The Resident Aide Manager will work under the supervision of the Program Director and is responsible for the overall operation of the front desk security staff which includes the safety of staff, tenants, and visitors. The Resident Aide Manager directly supervises all Resident Aides for all shifts by conducting regular supervisions, provides shift coverage, with possibility of flexible, rotating shift schedule, and weekend coverage. The Resident Aide Manager provides on-call building/operations related emergency coverages.

Responsibilities

● Oversees the overall operation of the front desk of the family building security area and as needed in the family building in the absence of the assigned resident aide manager

● After hours on-call responsibilities required

● Responsible for the training and supervision of the Full Time /Part Time /Per Diem Residential Aides.

● Reports on building/operation related issues to our program partners

● Creates and amends front desk schedule

● Responsible for coverage of call outs and time off requests

● Reviews daily logs in FAMCare data system

● Ensures front desk staff follow all safety procedures which include the entry/exiting of individuals, facility rounds, and documentation of concerns, and incidents

● Reviews front desk incident reports to ensure accurate documentation of facts and follow up all incidents and reports to Program Director and Director of Social Services

● Assists in the up keeping and maintenance of all front desk systems including ID systems, cameras and monitors

● Assists in emergency response and crisis management as needed

● Responsible for maintaining a training log for staff  

● Responsible for fire drills and maintenance of fire drill log book 

● Provide supervision to all residential aides and complete performance evaluations

● Participates in all required training/meetings such as CPR, First Aide, CPI, DV 101, Disability and ADA regulations

● Assists BFL HR Department with interviews for Resident Aide positions and assist with checking references

● Works closely with the Program Director, Director of Social Services and social worker staff

● Assists with light housekeeping tasks such as snow removal, sweeping, mopping, trash removal as needed

Qualifications 

● High School Diploma/GED required, Associate Degree or equivalent experience preferred 

● Minimum of two-year prior experience working in a residential setting  

● Supervisory experience required 

● Strong oral communication skills and strong writing competency required

● Ability to work in a fast-paced environment and under pressure

● Experience working with people with disabilities highly desirable

● Spanish or other non-English language skills and/or American Sign Language skills a plus

● Computer literacy is strongly desired

Equal Opportunity Employer BFL provides equal employment opportunity to all applicants, with employment based upon personal capabilities and qualifications without discrimination because of race, color, national origin, religion, age, disability, pregnancy, citizenship status, marital status, creed, genetic disposition or carrier status, sexual orientation, gender identity or expression, or any other protected characteristic as established by law.   Applicants who need a reasonable accommodation to perform the essential job duties are encouraged to submit requests to HR for consideration.