Billing Specialist

Customer Care Billing Specialist

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

You will report to the Project Performance Manager - Indirect Manufacturing.

The Opportunity

JBT Marel is seeking a detail-oriented and highly organized Customer Care Billing Specialist to join our team. This role is responsible for coordinating the billing and invoicing process for the Customer Care Project department, supporting more than $40 million in annual project and service revenue. The ideal candidate is someone who enjoys working with numbers, managing multiple priorities, and ensuring billing information is accurate, complete, and processed on time. This position works closely with Project Management, Sales, Customer Care, and our Shared Service Center (SSC) to coordinate invoices, payments, expenses, change orders, and other billing activities.

If you are comfortable working independently, have strong attention to detail, and enjoy working in a fast-paced environment where priorities can change, this could be a great opportunity for you.

Responsibilities

Collect and review weekly employee time sheets and expense information to support accurate customer billing.

Post weekly labor and expense information and prepare billing worksheets.

Coordinate manager approvals and submit invoice nominations to the Shared Service Center.

Work closely with Project Management to establish invoice milestones and coordinate advance billing.

Enter invoice-related transactions into the ERP system.

Monitor advance payments and communicate payment issues or concerns to Sales and Project Management.

Coordinate final billing activities and assist with project closeout procedures.

Process additional revenue billings, credit memos, and other billing adjustments.

Update project orders and revenue information when change orders are received.

Process sales tax entries and customer billing requests.

Complete credit/debit requests and other SSC forms as needed.

Review billing information for accuracy, completeness, and compliance with established procedures.

Investigate discrepancies and use sound judgment to resolve billing issues.

Manage multiple projects and competing deadlines while maintaining a high level of accuracy.

Perform other duties as assigned.

What We're Looking For

Education, Knowledge, and Experience:

3–5 years of experience in billing, invoicing, accounting, project administration, or a related field preferred.

Experience working with ERP systems and accounting processes preferred.

FoodTech or manufacturing industry experience is a plus.

Associate degree or equivalent education/experience preferred.

Strong Microsoft Office skills, particularly Excel, Word, Outlook, and PowerPoint.

Strong organizational and time management skills.

Excellent attention to detail and accuracy.

Ability to analyze information, identify issues, and make sound decisions.

Ability to work independently with minimal supervision.

Ability to manage large amounts of data and multiple priorities while meeting tight deadlines.

Strong written and verbal communication skills.

Ability to understand and apply pricing, margin calculations, costing information, and billing procedures.

Ability to interpret information from Sales, Project Management, and customers and determine the appropriate next steps.

Strong interpersonal skills and the ability to work effectively with a variety of teams and departments.

What Makes Someone Successful in This Role?

We're looking for someone who is:

Detail-oriented: You catch discrepancies before they become billing problems.

Organized: You can keep track of multiple projects, deadlines, approvals, and billing requirements.

Self-directed: You can take ownership of your work and move projects forward without constant direction.

Analytical: You are comfortable working with numbers, data, pricing, and financial information.

Resourceful: You can make sense of incomplete or changing information and know when to ask questions.

Deadline-driven: You can prioritize competing requests and keep billing activities moving.

Collaborative: You enjoy working with Sales, Project Management, Customer Care, Finance, and other teams to solve problems.

Travel & Location

This is an Onsite role with up to 10% Travel.

Why work at JBT...

We are committed to our employees and provide development opportunities to allow you to be the best version of yourself as our colleague, with our customers and within communities.

We seek to understand and include diverse perspectives and cultures enjoying collaborative working across our global teams to deliver world-class projects.

We foster growth as we courage you to challenge yourself and others, staying curious and dreaming big as you feed your growth here at JBT Marel.

Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging are fundamental values to JBT and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Use of Technology in Our Hiring Process

JBT Marel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications.

These tools help our recruiting teams identify skills and experience relevant to the role based on job-related criteria.

All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent and inclusive hiring practices globally.

Equal Opportunity Employment:

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at View phone number on click.appcast.io.