Taxpayer Advocate Specialist

Brief Description of Duties This position is located in the Office of the Chief Financial Officer (OCFO), Office of Tax and Revenue (OTR), Office of the Taxpayer Advocate. The incumbent is responsible for assisting taxpayers with resolving unusual, complex or urgent matters related to District individual income, real property, and business taxes. Responsibilities Providing assistance to citizens, tax and legal professionals, and government representatives regarding business, individual income, real property taxes, fees and a broad range of technical tax information Researching the District of Columbia tax codes, regulations, policies, tax forms and publications to educate taxpayers on their rights and responsibilities in fulfilling their tax obligations Performing a variety of duties and responsibilities related to complex tax issues, focused on providing excellent customer service in the final resolution of taxes Providing technical guidance and assistance to the taxpayer with regards to income tax preparation, business tax liabilities, filings and regulations processes and liability determination Assisting customers and tax practitioners with complex tax inquiries, preparing case files, determining tax types and liabilities, and recommending proper resolution Performing other related duties as assigned Qualifications Two (2) years of progressive experience performing duties related to assisting taxpayers with income tax preparation and/or resolving complex tax issues; researching tax laws; providing excellent customer service; and inputting information in databases Excellent communication skills both written and oral Knowledge of federal, state and/or local tax laws is required Experience that provides the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, typically equivalent to at least the next lower grade level in the normal line of progression for this position Collective Bargaining Unit This position is in a collective bargaining unit. EEO Statement The OCFO is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation. #J-18808-Ljbffr Office of the Chief Financial Officer (OCFO)