Network Support Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Network Support Engineer

Location(s): Salt Lake City, UT

• Troubleshoot and configure network devices using protocols such as BGP, EIGRP, MPLS, and OSPF.
• Perform network traffic discovery by analyzing packet captures and drive issues through to resolution.
• Analyze and troubleshoot Layer 3 private IP MPLS carrier networks through BGP peering.
• Troubleshoot and manage sophisticated private BGP WAN topologies, including WAN CE routers, configurations, and QoS policies, while ensuring network stability 24/7.
• Troubleshoot network systems, including routers, switches, firewalls, access points, load balancers, and proxies.
• Use networking tools such as Splunk, HPNA, Forward Tool, Netdisco, Pulse, Synapse, Cyrus, and Aruba Mobility Master to analyze logs, configurations, traffic utilization, and troubleshoot network-related issues.
• Work with data center technicians to resolve hardware issues by troubleshooting or replacing faulty ports, cables, modules, and devices.
• Perform live troubleshooting with different vendors to identify and resolve device-related issues.
• Monitor alerts on TSN Workstation and create incident responses, coordinating with management teams to ensure proper ticket resolution.
• Use SNMP monitoring tools such as EMC SMARTS.
• Apply knowledge of networking technologies, topologies, and protocols, including:
  • TCP/IP
  • BGP
  • OSPF
  • RIP
  • SNMP
  • Multicast
  • VSS
  • STP
  • HSRP
  • Carrier Circuits
  • WAN Switching

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.