IT Coordinator

Who We Are The Training Center is a New Jersey-based trade school and leader in career development programs for the skilled trades. We provide top-rated training programs across HVAC, Electrical, Plumbing, Welding, Boiler Operation, and more. Our training supports state licensing, national certification, and career development. For over 40 years, we have helped thousands of industry professionals start a successful career in the trades. Learn more at Who We Are The Training Center is a New Jersey-based trade school and leader in career development programs for the skilled trades. We provide top-rated training programs across HVAC, Electrical, Plumbing, Welding, Boiler Operation, and more. Our training supports state licensing, national certification, and career development. For over 40 years, we have helped thousands of industry professionals start a successful career in the trades. Learn more at Position Summary The IT Coordinator is the organization's first dedicated, in house technology professional, serving both The Training Center and Essential Services. Working alongside our current third-party IT provider, this role owns the daily technology experience of every employee while driving long term improvement of our operational tech stack. Responsibilities balance responsive support, including IT ticket resolution and user onboarding across our predominantly Mac environment with select Windows machines, against strategic leadership: rationalizing software subscriptions to eliminate waste, managing large network projects, strengthening security, and raising software utilization across the staff. For the Services Division, the role ensures reliable connectivity, equipment, and support for full-time staff at remote program locations. Key Responsibilities Help Desk and End User Support Serve as the primary contact for all IT support requests; administer a formal ticketing system with defined response and resolution targets, providing daily support on site at both the Branchburg and Wrightstown offices. Troubleshoot hardware, software, printing, audio and visual, connectivity, and account issues for macOS (primary platform) and Windows users, and manage the full device lifecycle from procurement and enrollment through secure offboarding. Support classroom and training room technology for The Training Center and provide responsive remote support with scheduled visits for fulltime Services Division staff at remote locations. Tech Stack and Subscription Efficiency Maintain a complete inventory of software subscriptions and licenses with cost, ownership, renewal dates, and utilization; consolidate redundant tools, renegotiate renewals, and report measurable savings to leadership. Administer core platforms and identity management, including Google Workspace or Microsoft 365, single sign on, and multifactor authentication, and manage the Mac fleet through a mobile device management platform such as Jamf or Mosyle, with Intune or similar for Windows devices. Evaluate, pilot, and implement improvements to the operational tech stack, including automation opportunities, and maintain hardware asset inventories and refresh plans for all locations. Network Infrastructure and Project Management Plan, budget, and manage large network and infrastructure projects, including wired and wireless upgrades, firewall replacements, phone systems, and new site buildouts, from vendor selection through completion and documentation. Oversee network performance and uptime at Branchburg, Wrightstown, and remote Services Division locations, and establish secure remote connectivity so staff at every site can work reliably. Manage the thirdparty IT provider relationship, hold vendors accountable to service level agreements, and lead the phased transition of appropriate services in house, with thorough documentation of systems and procedures. Training and Software Utilization Assess how effectively employees use current software, identify skills gaps, and deliver practical training through group sessions, individual coaching, and quick reference guides that measurably improve proficiency. Lead change management for new tools and workflows, partnering with department leaders in both divisions to fit technology to how their teams actually operate. Deliver technology orientation for all new hires so every employee starts with working equipment, correct access, and baseline proficiency on day one. Security, Vendors, and Budget Implement baseline security controls, including endpoint protection, multifactor authentication, patching, and tested encrypted backups, and maintain IT policies covering acceptable use, data handling, and incident response. Safeguard sensitive learner, client, and employee data, and conduct periodic security awareness training for staff. Serve as primary liaison for all technology vendors, prepare the annual IT budget with leadership, and report regularly on ticket metrics, project status, subscription savings, and security posture. Qualifications Associate or bachelor's degree in information technology or a related field, or equivalent experience and certifications; 3 to 5 years of progressive IT experience, ideally as the sole or lead IT resource in a multisite organization or in a managed services environment. Demonstrated experience administering macOS in a business environment (required) and Windows 10/11 (working proficiency), including mobile device management platforms such as Jamf, Mosyle, or Intune. Proven success managing IT projects end to end, including at least one significant network or infrastructure project covering scoping, budgeting, vendor coordination, and documentation. Experience administering Google Workspace or Microsoft 365, with solid networking fundamentals: TCP/IP, DNS, DHCP, VLANs, wireless design, firewalls, and VPNs. Experience with subscription management, license optimization, or IT cost reduction initiatives strongly preferred; relevant certifications such as CompTIA A+, Network+, Security+, ACSP, Jamf, Google Workspace Administrator, ITIL, or PMP are a plus. A patient, serviceoriented communicator who translates technical concepts for nontechnical colleagues, works independently across two divisions and multiple sites, and handles confidential information with discretion. Working Conditions Splits regular onsite time between the Branchburg and Wrightstown offices, with periodic day travel to remote program locations; a valid driver's license and reliable transportation are required. Occasional evening or weekend availability for maintenance, upgrades, or urgent incidents that cannot occur during business hours. Ability to lift equipment up to approximately 40 pounds and work in equipment closets and under desks, with extended periods of computer use. This job description outlines the general nature and level of work performed. It is not an exhaustive list of all duties, and responsibilities may be modified as organizational needs evolve. Equal Opportunity Employment The organization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. ADA Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. #J-18808-Ljbffr