Customer Service Representative - Credits/Returns

Job Description

Job Description

ISCAR METALS, INC. , a dynamic and innovative cutting tool company, has an opening for a Customer Service Representative to join our Credits & Returns team at our corporate office in Arlington, TX.

POSITION SUMMARY
Provide customer service by processing return and credit requests and providing product and service/information requested by phone/fax/e-mail. Act in accordance with company standard operating procedures, policies, and guidelines  Hours are Monday through Friday from 8:00 AM to 5:00 PM.

KEY RESPONSIBILITIES AND DUTIES:

Process Return and Credit Requests

• Process customer RGAs, trunk stock adjustments (includes bill-only), short-shipment claims
• Process order entry error claims, defective product claims, and issue replacement orders
• Communicate order entry errors to Customer Service and Logistics Managers
• Assist in resolving short payment issues
• Obtain and record appropriate approvals
• Record and file all related correspondence/info in RGA documentation folder

Answer incoming phone and e-mail information requests

• Check item number, price, availability, order status and provide shipment information
• Expedite back orders
• Enter occasional phone order from direct account
• May be responsible for reviewing UPS address adjustment changes and correcting our system or corresponding w/distributor to amend their system (find root cause and correct)
• Perform other duties as assigned

Visit us at

ABOUT ISCAR USA
ISCAR is a leader in advanced metal cutting solutions, helping American manufacturers achieve greater efficiency, precision, and profitability. As part of the global ISCAR network, we combine world-class innovation with local expertise to deliver cutting tools that redefine performance on the shop floor.

Our passion is helping customers do more with less — less cycle time, less waste, and less cost per part. Through continuous research and development, ISCAR offers cutting-edge indexable carbide inserts, end mills, drills and tooling systems designed to push the limits of CNC machining. Every product reflects our commitment to smart tool geometry, stronger, more wear resistant materials, and intelligent design — enabling manufacturers to run faster, cut longer, and finish precisely.

Beyond the tools, ISCAR brings true partnership. Our technical teams work side-by-side with customers to optimize toolpaths, improve productivity, and reduce overall machining costs. Whether it’s aerospace, automotive, energy, or general manufacturing, our focus is on delivering measurable results — not just components, but complete machining solutions.

At ISCAR, innovation isn’t just a word — it’s how we help American industry stay competitive in a fast-moving world. We’re proud to be the trusted partner behind the tools that keep production strong, efficient, and ready for the challenges of tomorrow.

ISCAR promotes creative thinking and productive teamwork to achieve its business objectives within today’s competitive marketplace. Come join our team, where innovation never stops, and job satisfaction is our goal. Iscar provides a full compensation package.

ISCAR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, gender, sexual orientation, gender identity, religion, national origin, protected veteran status, disability, genetic information, or any other characteristic protected by law.

Company Description

ABOUT ISCAR USA\r\nISCAR is a leader in advanced metal cutting solutions, helping American manufacturers achieve greater efficiency, precision, and profitability. As part of the global ISCAR network, we combine world-class innovation with local expertise to deliver cutting tools that redefine performance on the shop floor.\r\n\r\nOur passion is helping customers do more with less — less cycle time, less waste, and less cost per part. Through continuous research and development, ISCAR offers cutting-edge indexable carbide inserts, end mills, drills and tooling systems designed to push the limits of CNC machining. Every product reflects our commitment to smart tool geometry, stronger, more wear resistant materials, and intelligent design — enabling manufacturers to run faster, cut longer, and finish precisely.\r\n\r\nBeyond the tools, ISCAR brings true partnership. Our technical teams work side-by-side with customers to optimize toolpaths, improve productivity, and reduce overall machining costs. Whether it’s aerospace, automotive, energy, or general manufacturing, our focus is on delivering measurable results — not just components, but complete machining solutions.\r\n\r\nAt ISCAR, innovation isn’t just a word — it’s how we help American industry stay competitive in a fast-moving world. We’re proud to be the trusted partner behind the tools that keep production strong, efficient, and ready for the challenges of tomorrow.\r\n\r\nISCAR promotes creative thinking and productive teamwork to achieve its business objectives within today’s competitive marketplace. Come join our team, where innovation never stops, and job satisfaction is our goal. Iscar provides a full compensation package.\r\n\r\nISCAR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, gender, sexual orientation, gender identity, religion, national origin, protected veteran status, disability, genetic information, or any other characteristic protected by law.