Software Technical Support Specialist

Responsibilities Provide Level 1, Level 2, and Level 3 support for the CableBuilder application. Deliver day‑to‑day maintenance, troubleshooting, development, and customer assistance for external customers. Manage a broad range of support activities from incident diagnosis to complex technical investigations, root‑cause analysis, bug fixes, and defect resolution. Investigate, troubleshoot, and resolve application, system, database, and configuration issues affecting customer environments. Provide technical support for CableBuilder, ensuring timely resolution of incidents, defects, performance issues, and customer requests. Configure and maintain CableBuilder solutions using application tools and customer‑specific SQL scripts where required. Debug, maintain, and enhance Java‑based application components, including customer‑specific functionality. Collaborate with Development, Product Management, and Infrastructure teams on advanced technical issues, integrations, enhancements, and software improvements. Support customers during critical business periods to ensure system stability and business continuity. Provide technical guidance on system functionality, configuration options, and best practices. Create and maintain technical documentation, training materials, and knowledge‑base content. Contribute to continuous improvement initiatives focused on product quality, support processes, and customer experience. Participate in customer meetings, workshops, and support calls as required. Qualifications Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field preferred. Minimum 3 years of experience in software development, application support, or a related technical role. Strong Java development, debugging, and troubleshooting experience. Experience diagnosing and resolving issues across applications, databases, and web technologies. Hands‑on experience with Microsoft SQL Server, including SQL development and query troubleshooting. Familiarity with JavaScript, XML/XSLT, HTML, and CSS. Strong analytical, problem‑solving, and communication skills. Ability to work independently, manage multiple priorities, and learn new technologies quickly. Proven ability to build effective relationships with customers and cross‑functional teams. Fluent English required; additional languages are an advantage (German, French, Spanish, Japanese, Chinese). Benefits Salary range varies by location and local market conditions. For Poland only: annual salary range 75,000-100,000 PLN gross. Eligible for additional incentive with a target payout of 10% of base salary. Annual paid leave, access to ULs University for continuous learning, two volunteering days per year, flexible working arrangements. Disclaimer This role is gender‑neutral and open to all qualified applicants, regardless of gender identity or expression. Equal Employment Opportunity UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that: Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law. #J-18808-Ljbffr