Software Support Specialist
$52k - $60kVersatrans Division Tyler Tech
Software SupportTroy,Michigan Salary: USD 52000.00 - 60000.00 Annually In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems. Responsibilities Provide high-quality phone and email support of Tyler’s New World Public Safety software applications Perform extensive troubleshooting of key software and hardware components to closure Take ownership of technical incidents and coordinate resolution with product development team when necessary Replication of complex customer issues Train customers in system operation and software functionality Qualifications Bachelor’s Degree in MIS, CIS or other related Technical field preferred General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases Readiness to learn new technologies at lightning speed Commitment to providing an exceptional experience to our customers Flexibility to work various shifts to cover our core hours: Monday – Friday 8AM - 9PM as well as an on-call rotation #J-18808-Ljbffr Tyler Technologies
Vacancy posted 3 days ago
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