Audio Video Support Technician

Description

The Role:

The Audio Video Technician is part of General Motors Core IT and supports in-person and hybrid collaboration services for internal GM teams in the Detroit, Michigan area. This is an operations-focused role responsible for delivering a high-quality customer experience across meeting rooms, live events, video collaboration spaces, streaming environments, and related audio/video technologies.

This individual provides hands-on technical support for collaboration services including video streaming, video and audio switching, video collaboration rooms, Microsoft Teams, and other approved meeting platforms used within GM. The role also supports customer logistics for meetings and events and helps ensure reliable day-to-day operation of audio/video services.

The successful candidate will troubleshoot issues, coordinate resolution through remote or onsite support, maintain documentation and standard operating procedures, and work closely with operations, engineering, and end-user support teams. This position requires strong customer service, sound technical judgment, and the ability to remain calm and effective in high-visibility situations.

This position may require a flexible shift structure to support business needs, including coverage for video and digital signage services in a 24x7 operations environment.

Essential Job Functions

Provide day-to-day operational support for audio/video and collaboration services across meeting rooms, event spaces, and related environments

Support live and recorded events by operating video switchers and associated audio/video peripherals

Troubleshoot and resolve issues involving audio, video, streaming, conferencing, and room technology to minimize service disruption

Perform routine maintenance on broadcast and collaboration equipment to help prevent downtime

Coordinate repairs, replacements, upgrades, and escalations as needed

Monitor audio and video quality and perform quality control checks to maintain service standards

Support collaboration platforms and products used within GM, including technologies from Cisco, Microsoft, Google, Adobe, and other approved providers

Assist with implementation and support of solutions developed by Core IT and partner teams

Create, update, and maintain SOPs, support documentation, and related operational materials

Provide direct customer support for meetings, events, and service issues through remote troubleshooting, ticket handling, or onsite response

Work collaboratively with operations, engineering, and end-user support teams to deliver reliable service

Communicate status updates on open issues, projects, and service activities to leadership and stakeholders as needed

Support continuous improvement through service monitoring, issue follow-up, and corrective actions

Maintain a professional presence when supporting senior leaders, high-visibility meetings, and time-sensitive events

Required Qualifications

Bachelor’s degree or equivalent practical experience

Technical experience in audio/video, video conferencing, unified communications, broadcast support, or related collaboration technologies

Experience troubleshooting video conferencing, audio systems, streaming environments, and related AV platforms

Experience supporting commercial audio/video hardware and software

Experience installing, configuring, and supporting PCs, peripherals, and network-connected devices

Experience supporting live events, meeting technologies, or environments where reliable execution is critical

Strong customer service skills with the ability to understand customer needs and communicate effectively with technical support teams

Ability to work effectively in a fast-paced support environment and manage multiple priorities

Preferred Qualifications

Experience with Microsoft Teams Rooms, unified communications platforms, and enterprise collaboration tools

Experience with digital audio and video streaming technologies

Familiarity with LAN/WAN-connected AV or conferencing environments

Experience with broadcast equipment, technical facilities, or studio/event support environments

Experience with change management, escalation management, and post-incident follow-up

Experience supporting executive meetings or other high-visibility events

Project coordination experience in support of AV deployments, refreshes, or service improvements

This job may be eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

About GM

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Why Join Us 

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Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

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