OUTREACH WORKER

Meal Delivery And Senior Center Outreach Worker

Under general supervision, delivers meals to homebound clients on a daily basis and visits with clients to provide information, assurance and/or comfort. Performs community outreach work and provides information to the citizens of Hobbs about the services and activities available to them through the Senior Center.

Essential Duties

• Delivers meals to homebound clients daily in a safe and efficient manner, following all local traffic laws, ordinances, and prescribed uses of City vehicles at all times when driving City vehicles for any task.
• Actively seeks out and participates in community events to distribute information about our services.
• Gathers and maintains resources for the other social service agencies that provides assistance to senior citizens.
• Assist in performing client assessments and reassessments on home delivered, congregate, and recreation members.
• Assist in data entry of those assessments / reassessments into the state data base, as mandated by the New Mexico Aging and Long-Term Services Department.
• Assist with Transportation of members as needed.
• Makes periodic "rounds" through the senior center, to know who is in the senior center and which activities are occurring.
• Establishes and maintains contact with families of program participants where applicable.
• Answers the phones and receives walk in citizens providing information requested or directs them to the appropriate organization or person.
• Welcomes first time clients, gives tours of the Hobbs Senior Center, and acquaints new clients with both current senior center clients, and activities at the Senior Center.
• Becomes familiar with clients visiting the senior center, inquires both about which activities they enjoy and new activities the senior center could offer.
• Prepares monthly reports for the supervisor on services provided as required.
• Assists in sending out approximately 1,500 newsletters bi-monthly to current clients.
• Provides follow up contact with clients that have not entered the center for a period of time to ascertain whether they wish to continue membership with the senior center.
• Provides assistance to congregate meal participants by serving/bringing meals to those that are unable to carry their food trays due to physical restrictions.
• Acts as a backup to the Luncheon Registrar and Kitchen Aide.
• Provides assistance to clients by putting them in contact with services such as medical facilities and non-profit assistance programs.
• Makes efficient use of time, daily; assists and participates in planning, programming, supervising, and evaluation of new senior center activities.
• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Non-Essential Duties

• May serve on various employee committees or meetings, as required and assigned.

Minimum Qualifications

Education and Experience : Graduation from high school or GED equivalent preferred with 1 year of previous clerical experience required. Bilingual preferred. Knowledge, Skills, and Abilities:

• Ability to handle stressful situations.
• Ability to establish and maintain effective working relationships with Older Americans staff and the general public.

Licensing and Certifications

• Ability to obtain WellSky database certification within sixty (60) days of hire
• Ability to obtain Safe Food Handler's certification within sixty (60) days of hire
• Ability to obtain NM HIPPA/Confidentiality Certification within sixty (60) days of hire
• Valid state issued driver's license.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk and use hands and arms to push a wheeled cart in a level indoor setting. The employee will make frequent entry and exit from a motor vehicle while delivering meals. The employee is occasionally required to sit, stand, talk or hear. The employee must daily lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is generally quiet.