Receptionist

Medical Assistant - Front & Back OfficeAs a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we've created lies in Carbon Health's custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That's why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.The Medical Assistant - Front & Back Office is a dynamic, cross-functional role responsible for delivering an exceptional patient experience from check-in to discharge. This position blends clinical excellence with front office coordination, ensuring smooth patient flow, operational efficiency, and high-quality care in a fast-paced urgent care environment.This role is ideal for a highly adaptable team member who thrives in both patient-facing administrative responsibilities and hands-on clinical care. The ideal candidate is patient-focused, empathetic, organized, and confident working independently while collaborating closely with providers and clinic leadership.Flexibility to work weekdays, weekends, and some holidays is required.Front Office ResponsibilitiesServe as the first and last point of contact for patients, ensuring a welcoming and professional experienceGreet and register patients accurately and efficientlyVerify insurance coverage, collect copayments, and explain financial responsibilitiesSchedule patients across multiple visit modalitiesIntroduce and support patients with digital tools such as the Carbon appManage phone calls, triage inquiries appropriately, and coordinate communication with providersPrepare referrals, process lab paperwork, and support administrative workflowsRespond calmly and effectively during high-volume or emergency situations (e.g., calling 911, coordinating EMS arrival)Back Office / Clinical ResponsibilitiesRoom patients, obtain vitals, collect medical history, and assist with triageAssist providers with procedures including laceration repair, incision and drainage, splinting, and wound careAdminister medications via intradermal, intramuscular, and subcutaneous routesPerform ear lavages, EKGs, and point-of-care testing (UA, UPT, glucose, monospot, rapid strep, influenza, rapid HIV, etc.)Maintain clean, stocked, and organized exam roomsSupport workflow efficiency to ensure timely patient throughputComplete required training to become DOT-certified for Urine Drug Screens and Breath Alcohol TestingTeam & Operational SupportTransition seamlessly between front and back office based on clinic needsCollaborate with providers and leadership to improve workflow and patient satisfactionMaintain accurate, timely documentation in a paperless EMR environmentUphold patient confidentiality and compliance with regulatory standardsAbout YouHigh school diploma or equivalentCertification from an accredited Medical Assistant program (where required by law)Current BLS certification (or willingness to obtain)Willingness to obtain DOT certification (Only if CMA)1+ year experience as a Medical Assistant preferred but not required1+ year experience in a medical receptionist or fast-paced healthcare setting preferredStrong understanding of medical insurance processes (deductibles, copays, coverage) preferredPhlebotomy experience preferredAbility to type 30+ WPM and comfort using Google Suite and EMR systemsExceptional multitasking, time management, and critical thinking skillsCalm and focused under pressureProfessional, empathetic, and team-orientedThis position is critical to maintaining operational flow and delivering a seamless patient experience. The Medical Assistant – Front & Back Office ensures that patients feel supported from the moment they enter the clinic until they leave, while also supporting providers in delivering efficient, high-quality care.As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we've created lies in Carbon Health's custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That's why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.