Account Manager, Transport Refrigeration Controls

About CarrierCarrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.About this RoleCarrier Controls designs, develops, and manufacturers control solutions for the HVAC, refrigeration, and related markets globally. Carrier is seeking an Account Manager to be based in Kennesaw, GA.The Account Manager will be responsible for maintaining and growing all facets of the customer relationship to drive world class customer satisfaction within the Transport business segment. They will promote Carrier Controls capability to increase revenue and market share, support segment needs for quality, delivery, quoting, and new business opportunities. They will also drive and monitor actions within cross functional business teams.The available opportunity is a critical and comprehensive role within Carrier’s fast-paced and growing Global Transport controls market. It requires a self-directed leader for achieving and exceeding product and business growth targets while simultaneously driving improved quality, delivery, demand planning and customer satisfaction.Job ResponsibilitiesCustomer SatisfactionHold regular customer status reviews via zoom and factory visits. Drive customer satisfaction to an extremely satisfied level. Maintain customer dashboards, action registers and track customer initiatives.QualityWork with customer factories to ensure products are meeting quality expectations. Define project requirements, priorities and provide overall direction to help coordinate initiatives being led by quality engineers.DeliveryReview customer factories monthly on time delivery reports and work with Carrier Controls customer service and Logistics department to achieve 100% OTD. Work with customer service, manufacturing, and sourcing to expedite customer pull-ins or problem shipments.ForecastingWork with customer accounts monthly to generate an accurate 18 month rolling forecast and reconcile forecast accuracy. Provide market intelligence for each business area to support monthly forecast adjustments Work with customers to understand and manage their demand under Carrier’s SIOP demand management policy.QuotingWork with the product manager to determine customer pricing. Generate quote letters for product updates and new product introductions. Review and update product transition plans with Customer Service and the demand planning team.New BusinessIdentify new business opportunities and support the product manager developing Business Opportunity Proposals and engineering development plans. Identify opportunities to grow segment sales year over year.Required QualificationsBachelor’s degree5+ years experience engineering, product management or business development25% travel including internationalPreferred QualificationsIndustrial manufacturer , HVAC or Controls industry experienceLeadership effectiveness across departments and functionsDevelopment and execution of product strategies for global customersPay RangeThe annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.Other CompensationThis position is entitled to short-term cash incentives, subject to plan requirements.BenefitsEmployees are eligible for benefits, including:Health Care Benefits: Medical, Dental, Vision; Wellness incentivesRetirement BenefitsTime off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacationDisability: Short-term and long-term disabilityLife Insurance and Accidental Death and DismembermentTax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending AccountTuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.Carrier EEO Statement and Accommodations ProcessCarrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws.Application DeadlineApplications will be accepted for at least 3  days from Job Posting Date: 20 July 2026Job Applicant's Privacy NoticePlease click on the link to review the Job Applicant Privacy Notice.Use of AITechnology-enabled tools may support parts of the recruitment process, with oversight by people.SummaryLocation: CAG11: ALC Other HG, 1025 Cobb Place Boulevard, Kennesaw, GA, 30144 USA; CANTR: Refrigeration-Syracuse, 6304 Carrier Parkway, East Syracuse, NY, 13057 USAType: Full time