Client Advisor

Job Description

We are Hiring a Full-time Sales in PG and CH in our Fashion Valley locations!!!

Sales Associate – Job Description

The Sales Associate is responsible for creating and maintaining an elevated, welcoming, and organized shopping environment for our clientele. This role focuses on delivering exceptional customer service, driving customer loyalty, and supporting overall store performance through strong product knowledge, operational precision, and a polished luxury‑retail presence.

Responsibilities include, but are not limited to:

• Achieve daily and weekly individual sales targets and KPIs as defined by store leadership.

• Replenish products on the sales floor according to company procedures while upholding visual merchandising standards.

• Support merchandising and inventory activities, ensuring the sales floor is neat, organized, clean, and fully stocked.

• Process transactions accurately and efficiently.

• Adhere to all sales‑related policies, procedures, and compliance standards.

• Assist with unpacking, hanging/folding merchandise, stock checks, and applying security tags when necessary.

• Provide exceptional customer service aligned with the company’s client experience protocol.

• Maintain and develop the store Client Book, supporting relationship‑building and aftercare through daily outreach.

• Conduct daily virtual fitting room pitches (per leadership directive)

• Continues ongoing education and product knowledge training; attends Train-the-Trainer sessions to further develop expertise

•Uphold store readiness and maintain FOH/BOH excellence.

• Serve as a brand expert, inspiring the team with deep product knowledge and passion for the brand’s heritage.

Requirements:

• Minimum 1 year of retail experience, preferably in luxury, premium, or fashion retail.

• Proven ability to achieve sales goals and deliver exceptional client experience.

• Strong interpersonal communication skills and ability to connect authentically with clients.

• Excellent product‑presentation, styling, and storytelling abilities.

• Highly organized, detail‑oriented, and committed to luxury boutique standards.

• Ability to multitask, prioritize, and perform calmly in a fast‑paced environment.

• Strong POS accuracy and comfort with handling transactions.

• Professional, polished presentation aligned with brand standards.

• Ability to stand for extended periods and lift up to 35 lbs.

• Flexible availability including evenings, weekends, holidays, and peak periods.

Competencies:

• Consistently meets/exceeds sales goals; closes confidently; uses storytelling to elevate perceived value; naturally upsells/cross-sells; plans daily outreach and appointments.

• Greets by name, recalls preferences; follows up post‑purchase; sends tailored invitations/notes; maintains accurate client records.

• Listens deeply, adapts style to client; handles objections with grace; stays poised during pressure or conflict.

• Explains materials/craftsmanship clearly; translates features to benefits; protects brand integrity in claims and care advice.

• Flawless transaction accuracy; pristine displays; precise sizing/fit/presentation ; perfect gift wrapping and packaging.

• Discreet with VIPs; honest recommendations; respectful team collaborator; service-first mindset.