Manager of ServiceNow & Digital Workplace Transformation

Role Description

The Manager of ServiceNow & Digital Workplace Transformation provides operational, people, and service leadership for the enterprise digital workplace platform portfolio, with primary accountability for the ServiceNow platform, ITIL practice adoption, and core IT service management and operating processes. This role is responsible for translating strategic direction into consistent, high-quality service delivery by ensuring that ServiceNow capabilities, ITIL-aligned processes, and operational workflows are effectively designed, implemented, governed, and continuously improved.

The Manager leads a team responsible for platform development, process execution, and service optimization, with a focus on enabling reliable, scalable, and user-centered service delivery across the enterprise. This role is foundational to ensuring operational stability, transparency, and accountability—particularly important in a dynamic, evolving organizational environment.

Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process.

What You’ll Do:

• Provide direct leadership and accountability for assigned teams, services, or functional areas, including setting priorities and managing daily execution
• Supervise, assign work, evaluate performance, provide feedback, and support professional development of staff
• Manage operational issues, incidents, and service disruptions within scope, escalating as necessary to protect patient care, compliance, or business operations
• Ensure assigned services comply with organizational policies, regulatory requirements, and governance standards
• Participate in planning, execution, and oversight of initiatives, improvements, and changes affecting assigned services
• Communicate clearly and effectively regarding expectations, risks, priorities, and performance to leaders, peers, teams, and stakeholders
• Respond to urgent operational needs, including participation in leadership on-call or escalation rotations, to ensure service continuity.

Qualifications

• Bachelor’s degree in Healthcare, Information Technology, Business, or related field (or equivalent substantial progressive work experience, certifications, and education), Required
• ITIL Foundation Certification within 6 months of hire and ServiceNow Certification within 6 months of hire, Required
• Minimum of 7 years of IT or healthcare IT experience, with at least 3 years in service management, platform management, or digital workplace domains, Required
• Proven experience with ServiceNow platform administration, development, or product ownership, Required
• Experience leading operational teams and driving process maturity in a complex environment, Preferred

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan
• And more!

Work Shift

M-F 8-5 EST

Company Description

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.