Service Operations Manager

## Service Operations ManagerApplylocations: Warsaw, Poland: Krakow, Poland: Basingstoke, United Kingdom: Barcelona, Spaintime type: Full timeposted on: Posted Todayjob requisition id: R51853**About TD SYNNEX**TD SYNNEX is a Fortune 500 global company operating in more than **100 countries** with a diverse workforce of over **22,000 employees**.As one of the world’s leading IT distributors and solutions aggregators, we connect technology vendors, resellers, and customers to deliver innovative IT solutions that power digital transformation and enable businesses to operate securely and efficiently.**About the Role**TD SYNNEX is looking for an experienced **IT Service Operations Manager** to lead the operational excellence of **business-critical digital platforms** across the enterprise.This is a **hybrid leadership role** combining **people management** with **hands-on operational responsibilities**. While you will lead and develop a team of **Service Operations Engineers**, you will also remain actively involved in **Major Incident Management**, **operational governance**, **service improvements**, and **cross-functional collaboration** to ensure the **reliability**, **availability**, and **performance** of critical business services.Acting as the primary leader during **Major Incidents**, you will coordinate **Engineering**, **Product**, **Infrastructure**, **Architecture**, **Security**, **Vendors**, and **Business** stakeholders to restore services quickly, minimize business impact, and drive **continuous operational improvement**.Working closely with global technology teams, you will help mature **IT Service Management (ITSM)** and **Site Reliability Engineering (SRE)** practices through **automation**, **observability**, and **operational excellence**.**About the Team**You will join a global IT organization responsible for delivering **stable**, **secure**, and **scalable** technology services that support TD SYNNEX's digital platforms and business operations.The team focuses on:* Ensuring **high availability** and performance of critical production services.* Driving **operational excellence** through **standardization** and **automation**.* Leading **Major Incident Management** and **continuous service improvement**.* Partnering with engineering teams to improve **service reliability** and **operational readiness**.* Delivering high-quality IT services aligned with business priorities.**Key Responsibilities*** Lead **IT Service Operations** to ensure the **availability**, **performance**, **reliability**, and **security** of production services.* Manage and develop a team of **Service Operations Engineers** while remaining actively involved in **Major Incident Management** and operational decision-making.* Drive **Incident**, **Problem**, and **Change Management** processes aligned with **ITIL v4** best practices.* Partner with **Engineering**, **Product**, **Infrastructure**, and **Business** teams to improve **service reliability** and operational readiness.* Monitor production environments using **observability** tools and drive proactive issue resolution.* Identify and implement **automation** and **continuous improvement** initiatives.* Track key operational **KPIs** including **SLA compliance**, **MTTR**, and service availability.* Manage third-party vendors, maintain operational documentation, and provide regular service performance reporting.**Knowledge, Skills and Experience****Required*** Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).* **6+ years** of experience in **IT Operations**, **Service Management**, **SRE**, or **DevOps** environments.* **3+ years** leading **Service Operations**, **Incident Management**, or technical operations teams.* Experience managing **Major Incidents** in complex enterprise environments.* Strong knowledge of **ITIL v4**, **cloud platforms** (Azure, AWS, or GCP), **microservices**, **APIs**, and **distributed systems**.* Experience with **observability** and **log management** tools (e.g., Dynatrace, Datadog, Prometheus, Splunk, ELK).* Familiarity with **CI/CD**, **Kubernetes**, **containerized environments**, and **DevOps** practices.* Excellent leadership, stakeholder management, communication, and analytical skills.**Preferred*** **ITIL v4 Foundation** certification.* Experience with **ServiceNow** or similar **ITSM** platforms.* Experience in large enterprise or global IT environments.* Knowledge of **automation**, **Site Reliability Engineering**, and outsourced service operations.**What We Offer**We provide competitive compensation with annual salary reviews. We value continuous learning and offer clear career progression opportunities. Remote or hybrid work flexibility. Comprehensive benefits including health insurance, paid leave, retirement plans, and more. Certified Workplace Excellence: Work in a certified Great Place to Work.At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.**What’s In It For You?*** **Elective Benefits:** Our programs are tailored to your country to best accommodate your lifestyle.* **Grow Your Career:** Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.* **Elevate Your Personal Well-Being:** Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.* **Diversity, Equity & Inclusion:** It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.* **Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.* **Connect with Your Community:** Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.**Don’t meet every single requirement? Apply anyway.**At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!### Join the Power of Us at TD SYNNEXWe’re 22,000 of IT’s best and brightest, who share an unwavering commitment to bringing products, services and solutions to the world.Take the next step towards a rewarding career and apply today. We’re excited to meet you! #J-18808-Ljbffr