Country Manager

Country Manager role at Revolut Get AI-powered advice on this job and more exclusive features. About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. We’ve been certified as a Great Place to Work™. We have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we’re looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role At Revolut, we do Ops differently. Our hyper-talented operations experts don’t just keep things ticking over, they’re given the most complex, hard-to-solve problems in the business. Then they create elegant, scalable solutions that keep pace with our ambitious growth plans. Without our Ops team, we’d be following the herd, not leading the pack — and that’s a place we never want to be. The Branch team is responsible for making sure that the branch is compliant with local regulations and offering the best service to our customers. The team will be working alongside a range of departments within Revolut Bank and the Revolut Group. We’re looking for a Country Manager to help us solve the toughest problems in our global fintech. Someone to roll up their sleeves and lead this team and Revolut Bank’s branch activities in Poland. What You’ll Be Doing Acting as a key stakeholder in the Poland branch Building and optimising scalable processes to continue Revolut's hyper growth Overseeing on a day-to-day basis all the 1st line of defence functions of the branch, including governance, interactions with regulators, and oversight of BAU operations Providing adequate oversight and accountability with respect to outsourced functions of the branch Executing scale operations and working with cross-functional teams (from Operations to Finance, Legal and Compliance, Marketing and Communications, etc.) in Lithuania, London, and our other global offices Monitoring country-specific risk incidents, conduct issues, and their resolution timelines, and liaising with the relevant service owners, ensuring proper controls are placed Identifying key product, operational, licensing, and growth opportunities for Revolut Searching for new features to provide a seamless customer experience Managing critical vendor relationships and building performance tracking systems Developing strategic supply chain partnerships and negotiating commercial terms Running support organisations, managing relationships with critical stakeholders, and consistently hitting SLAs Creating and maintaining MI for monitoring of growth metrics, risk incidents, and branch-related activities Coordinating regulatory inspections, creating and providing necessary materials to facilitate them What You’ll Need At least a 2:1 degree from a top university 5+ years of experience in a fast-paced environment, ideally financial services or management consulting in the Polish market Fluency in Polish and English Experience managing vendor relationships and negotiating contracts Experience managing risk, compliance, outsourcing operations A solid track record of taking ownership and leading complex projects end to end The skill to break complex problems into smaller ones A natural curiosity and willingness to make an impact Nice to have Experience working with regulators Experience setting up a branch in Poland Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Important notice for candidates Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment. Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. We won’t ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately. By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice Seniority level Director Employment type Full-time Job function Sales and Business Development #J-18808-Ljbffr