Team Leader Customer Care - Tax Service (all genders) befristet
Uta
Vibe with us - more than 700 colleagues across Europe are looking forward to meet you! We are one of the leading mobility service providers in Europe and enable our customers in over 40 countries to refuel, charge their e-vehicles, process tolls and use other innovative & digital solutions for fleet management. UTA Edenred was founded in 1963 and is now part of Edenred SE. In short: We simplify mobility. Team Leader Customer Care - Tax Service (all genders) befristet in Vollzeit in unserer Division Operations in Kleinostheim nahe Frankfurt Deine Aufgaben Führung und Weiterentwicklung des Tax Service Teams inklusive Coaching, Einsatzplanung und operativer Steuerung Sicherstellung eines reibungslosen Tagesgeschäfts sowie fachliche Unterstützung interner und externer Stakeholder Entwicklung, Überwachung und Analyse von KPIs, SLAs sowie Budget- und Performance-Reports Optimierung bestehender Prozesse und Mitwirkung bzw. Teilprojektleitung bei der Einführung neuer Prozesse und Systeme Sicherstellung der Einhaltung von Datenschutzrichtlinien sowie aktives Mitwirken an taxbezogenen Projekten Dein Profil Abgeschlossenes Studium mit kaufmännischem Schwerpunkt oder eine vergleichbare Qualifikation sowie mehrjährige Berufserfahrung im kunden- und serviceorientierten Umfeld Erfahrung in der Führung von Mitarbeitenden sowie ausgeprägte Kunden-, Service- und Lösungsorientierung Analytische und strukturierte Arbeitsweise mit Verständnis für betriebswirtschaftliche Zusammenhänge sowie sehr gute MS-Office- Kenntnisse Kommunikationsstärke, Durchsetzungsvermögen, Empathie sowie ein hohes Maß an Eigeninitiative, Belastbarkeit und Teamfähigkeit Fließende Deutsch- und Englischkenntnisse; weitere Fremdsprachen sind von Vorteil Was wir Dir bieten? Flexible Arbeitszeiten: Die optimale Vereinbarkeit von Familie, Freizeit und Beruf ist für uns selbstverständlich Shopping Card: Die Ticket Plus City Card wird für alle Mitarbeitenden monatlich mit 50€ aufgeladen. Mobiles Arbeiten: Ob von Zuhause aus oder vor Ort im Team, Flexibilität wird bei uns groß geschrieben. Vibe with us. #J-18808-Ljbffr Uta
Vacancy posted 3 days ago
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