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Lead Front Desk Agent

$21.2 per hour
Full-time

Marriott Vacations Worldwide

Hourly Rate: $21.20

Hourly: $21.20

Shift: 1st & 2nd Shift

Weekends and Holidays Required

Driver's License: Yes

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Guest Services Associate at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

  • Competitive Pay
  • Medical/Dental/Vision/401K opportunities
  • Travel discounts
  • Credit Union Membership
  • Tuition Reimbursement
  • Professional Counseling & Family Support
  • Growth and Development Opportunities
  • *Benefit Eligibility will vary by position

Site Specific Perks

  • Free on-site parking
  • Complimentary soft drinks
  • Discount at all on-site Food & Beverage outlets while on duty
  • Work shoe credit through Shoes for Crews twice a year
  • Hats, sunscreen, and jackets are provided for those working outdoors, as needed
  • Quarterly celebrations - Associate of the Month, Associate Appreciation Week, Birthday and Holiday Celebrations Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

As a Lead Guest Services Associate, a typical day will include:

  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
  • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
  • Answers telephone calls and routes calls to the proper department as applicable.
  • Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
  • Assists management with training new associates or hourly duties as needed.

Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.
  • Interact with colleagues and guests professionally and promptly.
  • Contribute to team goals.
  • Always follow company policies and safety procedures.

To Become a Lead Guest Services Associate at MVW:

  • Available to work various shifts, holidays, and both weekend days.
  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
  • Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Vacancy posted 23 hours ago
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