Dealer Success Manager - Remote

Overview Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts within the Capital One Sales Process. This role requires a high-level partnership with your POD counterparts to strategize and achieve superior success, providing consultative expertise and training enablement that support the POD's core sales objectives. You will educate and gain buy-in from key auto dealer stakeholders, ensuring they maximize the value of our technology and processes, which has a direct impact on the company’s bottom line. You will play a key role in Capital One’s technology and relationship evolution. We are seeking dedicated, disciplined sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. This individual must communicate and influence partners across the company and across multiple levels. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential. Due to the training and product nature of this role, we are looking for a customer-centric individual who can excel at training and driving tool adoption, with the ability to deeply understand the product and troubleshoot a number of technical issues quickly. Key Responsibilities Strategic POD Partnership: Collaborate with the Area Sales Manager (ASM) and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals. Sales Enablement and Retention Cycle Ownership: Drive success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes: Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process. Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization. Product and Process troubleshooting related to Navigator Platform. Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle. Travel This position will be traveling up to 50% within the United States. Qualifications Basic Qualifications: High School diploma, GED or equivalent certification At least 1 year of experience in Process Management At least 1 year of experience in Relationship management Preferred Qualifications: Bachelors Degree 2+ years of experience in Process Management 2+ years of experience in Relationship management At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Compensation and Benefits The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based on hours. Plano, TX: $109,900 - $125,400 for Dealer Success Manager. Candidates hired in other locations will be subject to the pay range for that location. This role may be eligible for performance-based incentive compensation, including cash bonuses and long-term incentives (LTI). Capital One offers a comprehensive benefits package. Eligibility varies by status and level. Additional Information This role is expected to accept applications for a minimum of 5 business days. No agencies. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination. Capital One prohibits discrimination in accordance with applicable laws. Capital One will consider applicants with criminal histories in a manner consistent with applicable laws regarding criminal background inquiries. If you require an accommodation during the application process, contact Capital One Recruiting at View phone number on click.appcast.io or View email address on click.appcast.io. For technical or recruiting process questions, email View email address on click.appcast.io. Capital One does not endorse or guarantee third-party products or services advertised on this site. Capital One Financial is composed of several entities; positions posted in Canada, the UK, or the Philippines correspond to respective Capital One entities. #J-18808-Ljbffr Capital One