Repairs Logistics Coordinator

Who We Are Is What We Do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Who We Are Is What We Do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Deel IT provides the infrastructure and tools that every company needs (including an equipment webstore, asset tracking software, and digital workstation assessments) to set their new hires up for productive work at home, address any equipment issues fast, and streamline their global provisioning process. Job Overview We are looking for a Logistics Coordinator to join our operations team and help streamline our logistics processes across multiple regions. The Logistics Coordinator will play a key role in ensuring the smooth flow of goods throughout Deel IT’s global supply chain. You will be responsible for coordinating the transportation, delivery, and distribution of products to customers worldwide. This role requires strong organizational skills, attention to detail, and the ability to collaborate effectively with various internal teams, suppliers, and third-party logistics providers. As part of Deel IT’s logistics team, you will help optimize shipping operations, reduce costs, and enhance the customer experience. Key Responsibilities Facilitate the seamless flow of customer outbound and returns, and ensure responses are within our internal SLA. Responsible to customer enquiries related to shipping, tracking, delivery in a timely and professional manner. Handling customer complaints and issues related to collections and deliveries. Managing the end to end process for device repairs and warranties. Coordinating with internal teams to resolve issues and streamline operations. Preparing shipping documents and labels through carrier software, whilst ensuring local customs compliance regulations are always adhered to. Assisting with organising shipments, both domestic and international. Monitoring shipments to ensure seamless delivery. Liaise with carriers to ensure timely delivery/ customs clearance of shipments. Maintaining accurate records of all shipment documentations. Ensure all customs invoices for international shipments are fully compliant for export and subsequent re-import. Anticipate, identify and resolve problems that could delay the release or movement shipments, ensuring Government/Customs compliance is adhered to at all times. Open investigations/ submit claims with carriers (lost in transit, damage in transit, non-receipt cases etc) and see the process through from start to end. Assist with other tasks/projects assigned by the Global Logistics Manager About You Minimum of 4 years in logistics, shipping, import/ export or a related role. Excellent verbal and written communication skills. Able to adapt to changes. A strong organiser, efficient worker who is detail orientated and can work in a fast-paced environment. Experience with carrier software is a plus - MS programs, G Suite, Slack, and general computer literacy is essential Knowledge of International Customs laws/regulations and export compliance policies, documentation and processes would be advantageous. Understanding of customs documentation and procedures is essential. Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it. Some things you'll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page. Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (View email address on click.appcast.io) and a team member will be in touch to ensure your equal participation. As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy. For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT #J-18808-Ljbffr Deel