Customer Account Specialist, FOLIO
$80.99k - $115.69kEBSCO Information Services
EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.
Your Opportunity
The FOLIO Customer Account Specialist (CAS) will manage a specific group of customers and act as the primary customer support, success, and relationship manager for FOLIO customers. This position will handle all EBSCO related business with specific focus on FOLIO. The FOLIO CAS will work internally with the FOLIO PM, Development, Hosting, and Implementation teams to understand customer needs, gain technical insight in order to provide support, and better understand FOLIO solutions.
What You'll Do
Monitor all casework on behalf of a specific group of customers and ensure SLA compliance by diagnosing problems, identifying solutions, and driving issues to timely resolutions.
Perform proactive service meetings with customers to prepare them for upcoming FOLIO releases and to provide status updates on support cases, Service Issues, and Enhancement Requests.
Collaborate with other internal organizations to communicate, prioritize, and advocate on behalf of customers.
Develop and deliver internal training to both Support and Training teams on FOLIO capabilities and maintain FOLIO internal documentation (FAQs).
Refine the service delivery model to our FOLIO customers based on revisions to the product, customer expectations, or to improve current service delivery methods on a continuous basis.
Evaluate multiple competing factors to form sound judgments and recommendations that balance current and anticipated business needs.
Communicate and present library and technical concepts to non-technical professionals.
Adjust quickly and effectively to changing priorities and conditions of varied complexity.
Your Team
Global Customer Satisfaction enjoys the flexibility and greater work life balance that working remotely offers. There will be ample resources, tools, training, and support to ensure your success as a FOLIO Customer Account Specialist and your continued development and career growth at EIS.
About You
5+ years in ILS Management/Implementation or Library experience
Willingness to submit to and clear a Public Trust background check
What sets you apart
Technical knowledge of EBSCO products and API services
Master's degree in Library Science or Information Systems, with experience as a systems librarian, data scientist, or similar role.
Current Public Trust Background Check
Pay Range
USD $80,985.00 - USD $115,690.00 /Yr.
The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position's work location.
Our Hybrid Work Policy: We value the balance of remote focus and in-person connection. For all our roles not designated as onsite, candidates living within a 30-mile radius of one of our hub office locations (Ipswich, MA; Birmingham, AL; Contoocook, NH) are required to be on-site one day designated by their team for collaboration and syncs. If you reside outside of this 30-mile range, the position is considered fully remote.
EBSCO provides a generous benefits program including:??
-Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts??
-Retirement Savings Plan
-Paid Parental Leave?
-Holidays and Paid Time Off (PTO)?
-Mentoring program?
And much more! Check it out here:
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
Not seeing the perfect job?
Join the EBSCO talent community to receive updates on new opportunities that align with your skills and interests - register using the links below:
Experienced Talent Community (
Early Career/Intern Talent Community
Software Powered by ICIMS (
Location US-Remote
ID 2026-2045
Category Customer Satisfaction
Position Type Full-Time Regular
Remote Yes
- 2675 O'Neal Ln, Baton Rouge, LA 70816, USA • Job Description Posted Tuesday, June 23, 2026 at 5:00 AM Our Account Servicing Specialist is a key member of the credit union's member services team. Through various communication channels, including phone and text, the selected...SuggestedFull timeWork at officeMonday to Friday
Pelican State Credit Union
Baton Rouge, LA5 days ago $47k - $51k
...Lumina Agency INC is seeking a motivated and professional Client Account Representative to join our growing team. In this role, you will... ..., provide account support, and help deliver an exceptional customer experience from start to finish. This is an excellent opportunity...SuggestedFull timeWork at office$47k - $51k
..., and every team member has the opportunity to make a meaningful impact. Job Description We are seeking a motivated and customer-focused Account Representative to join our Baton Rouge team. In this role, you will serve as a key point of contact for clients, helping build...SuggestedFull time$50k - $54k
...Account Representative At Catch Vibe Voice, we believe exceptional customer experiences begin with exceptional people. We are committed to delivering outstanding communication solutions while fostering a supportive, collaborative, and growth-oriented workplace. Our...SuggestedFull timeAlphabe Insight
Baton Rouge, LA4 days ago- ...high level of sales. Our Pharmaceutical Sales Representative responsibilities: Promote and sell products to current and potential customers within a defined geography. Develop, analyze, prioritize and execute in order to execute territory plans to achieve business results...SuggestedImmediate start
Innovativ Pharma, Inc.
Baton Rouge, LA1 day ago - ...Payment Processing Specialist We're looking for a Payment Processing Specialist representing a dynamic company in Metairie and Baton Rouge... ...payments, vendor communication, and problem-solving in the accounting realm. Responsibilities Handle vendor invoices, payments, and...
Gables Search Group
Baton Rouge, LA5 days ago - ...Accounts Payable Clerk Our client, a well-established and growing organization within the energy services industry, is seeking a detail-oriented Accounts Payable Clerk to join their team. This is an excellent opportunity to join a company that offers long-term stability...
Sun Recruiting Inc
Baton Rouge, LA5 days ago - ...Overview We are seeking a Remote Team Member with experience working for a State Farm agent to join our team. Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent...For contractorsWork at officeRemote workWork from homeFlexible hours
State Farm
Baton Rouge, LA3 days ago $50k - $75k
...Insurance Account Position - State Farm Agent Team Member As a Insurance Account Position - State Farm Agent Team Member with Steven... ...position is perfect for someone who thrives on identifying customer needs, delivering tailored insurance solutions, and consistently...For contractorsWork at officeSteven Brooksher - State Farm Agent
Baton Rouge, LA4 days ago- Are You Driven & Ambitious? This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works...For contractorsWork at officeMonday to Friday
Sharon Green
Baton Rouge, LA15 hours ago $60k - $100k
...searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Insurance Account Position - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you...Work at officeMonday to FridayDrew Dileo
Baton Rouge, LA4 days ago- ...searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Insurance Account Position - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you...
Drew Dileo
Baton Rouge, LA3 days ago - ...Account Representative The Account Representative role at TQL is an opportunity to build a career with a logistics industry leader that offers an award-winning culture and high earning potential with uncapped commission. More than just an entry level sales role, you...
$65k - $80k
...Account Representative - State Farm Agent Team Member As Account Representative - State Farm Agent Team Member for Laurin Maier -... ...Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations...For contractorsWork at officeFlexible hoursLaurin Maier - State Farm Agent
Baton Rouge, LA4 days ago$45k - $70k
...Account Representative Meagan Faulk Agency is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Account Representative, your knowledge of insurance products and industry...For contractorsWork at officeRelocation packageMeagan Faulk - State Farm Agent
Baton Rouge, LA4 days ago$35k - $50k
...oriented professional to join their team. As a State Farm team member for Greg Archer - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Responsibilities...For contractorsWork at officeGreg Archer - State Farm Agent
Baton Rouge, LA4 days ago$25.25 - $31.25 per hour
...Short Description Bowman has an opportunity for a Project Accounting Coordinator to join our team remotely in the Eastern time zone. At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That’s why a career at...Hourly payFor subcontractorWork at officeRemote workBowman
Baton Rouge, LA5 days ago$70k - $100k
...Account Representative - State Farm Agent Team Member Joining Steven Brooksher - State Farm Agent as a Account Representative - State... ...Team Member means becoming an essential part of a growing and customer-focused insurance agency. Your initiative, people skills, and...For contractorsWork at office$158.95k - $220k
...Medical Account Specialists - Hematology- New Orleans, LA ~ Geography: New Orleans, Baton Rouge, Lake Charles, Shreveport, Alexandria... ...for engaging Hematologists and other key Oncology customers within a geographical universe and settings, including academic...Remote jobLocal area$70k - $100k
...Account Associate - State Farm Agent Team Member At Steven Brooksher - State Farm Agent, we are looking for a motivated Account Associate... ...of our agency. In this role, you'll engage directly with customers to understand their unique situations, offer coverage solutions...For contractorsWork at officeFlexible hours$75k - $125k
...Account Associate - State Farm Agent Team Member As a Account Associate - State Farm Agent Team Member with Mitch Mula - State Farm... ...This position is perfect for someone who thrives on identifying customer needs, delivering tailored insurance solutions, and...For contractorsWork at office- ...upholding Guest Service Standards. Functions will also include nightly accounting and working as a "Runner" for housekeeping needs during the... ...reports and distribute accordingly. Print express check out folios and distribute. Sign out and brief relief. Review Night Audit...Night shiftDay shift
Crestline Hotels & Resorts
Baton Rouge, LA2 days ago $37k - $85k
...of our team, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer... ...warm leads. Qualifications Experience in insurance sales or account management preferred. Leadership and interpersonal skills....$50k - $75k
...Account Manager - State Farm Agent Team Member with Steven Brooksher As a Account Manager - State Farm Agent Team Member with Steven... ...position is perfect for someone who thrives on identifying customer needs, delivering tailored insurance solutions, and consistently...For contractorsWork at office- ...performance-defining products and systems for customers worldwide. Our premium brand,... ...escalating complex issues to the appropriate specialist or team member when necessary. Ensure... ...concerns. Maintain accurate customer accounts and detailed records of all interactions...Worldwide
Fox Factory
Baton Rouge, LA4 days ago - ROLE We are seeking an experienced Office Clerk to support the United States Attorney’s Office for the Middle District of Louisiana (USAO MDLA) in Baton Rouge, LA. Your responsibilities will focus on providing administrative support to legal staff, managing records...Full timeWork at officeLocal areaRemote workRelocationRelocation package
Kmrg
Baton Rouge, LA14 hours ago - ...Rd., Baton Rouge, LA 70817. This is a Part-time position. Customer Service Specialists work closely with wholesale and retail customers to determine... ...range. The wage range listed for this role takes into account the wide range of factors considered in making compensation...Contract workPart timeFor contractorsWork experience placementLocal areaAfternoon shift
Sherwin-Williams
Baton Rouge, LA4 days ago - ...Culligan Water is seeking a Customer Service Representative to engage with customers regarding their orders and resolve issues. The ideal... ...communication skills. This role involves managing customer accounts, supporting sales, and coordinating service schedules, providing...
Culligan 155LA
Baton Rouge, LA2 days ago - ...The Sherwin-Williams Company is seeking a Part-time Customer Service Specialist to work at stores within a 25-mile radius of Store #707572 in Baton Rouge, LA. Responsibilities include assisting customers, answering questions, tinting and mixing colors, stocking displays...Part time
The Sherwin-Williams Company
Baton Rouge, LA5 days ago - ...5- mile radius of Store #707572, located at: 5740 Jones Creek Rd., Baton Rouge, LA 70817. This is a Part-time position. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams...Part timeFor contractorsWork experience placementAfternoon shift
The Sherwin-Williams Company
Baton Rouge, LA1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Account Specialist, FOLIO. Be the first to apply!
- card services representative Baton Rouge, LA
- immediate hire customer service representative Baton Rouge, LA
- licensed insurance customer service representative Baton Rouge, LA
- inside customer service representative Baton Rouge, LA
- client service representative Baton Rouge, LA
- export customer service representative Baton Rouge, LA
- virtual customer service associate Baton Rouge, LA
- customer solutions specialist Baton Rouge, LA
- client service officer Baton Rouge, LA
- client solutions specialist Baton Rouge, LA