Accounts Receivable Manager

Accounts Receivable Manager

MTI America has been helping people get back to work and life since 1992.

Position Summary

The Accounts Receivable Manager leads a team of AR professionals, applying strategic thinking and strong analytical skills to optimize all processes and procedures within the department. This role provides clear oversight and direction to ensure timely and accurate execution of all collection activities, including follow-up inquiries, denials, partial payments, overpayments, and full account reconciliations.

The Manager prepares weekly and monthly AR financial reports to give executive leadership and the sales organization visibility into the status of outstanding receivables, while also tracking the resolution of any identified AR-related issues. The role maintains open communication with clients and collaborates closely with internal MTI departments to support efficient issue resolution and strong customer relationships.

Key Responsibilities

• Supervises the daily activities and performance of the Accounts Receivable team.
• Ensures all associates receive appropriate training and consistently meet established production and quality standards.
• Oversees timely collection of all monies owed to the company.
• Maintains customer accounts and database accuracy; investigates and resolves outstanding AR discrepancies.
• Ensures departmental projects, milestones, and performance goals are achieved.
• Maintains accurate receivable records and verifies the validity of outstanding account balances.
• Responds to customer inquiries promptly and professionally, ensuring issues are fully addressed and resolved.
• Reviews the A/R aging report weekly to monitor invoicing totals, cash receipts, and adjustments, and proactively addresses potential concerns.
• Ensures all AR processes and procedures are clearly documented and accessible to team members.
• Establishes and monitors associate production standards to ensure consistent performance across the team.
• Provides timely feedback to Operations regarding process gaps or recurring issues that impact effective collections.
• Ensures all sales-related inquiries are addressed and resolved in a timely and accurate manner.

Required Qualifications

• High School Diploma or equivalent.
• 5-7 years of extensive healthcare collections experience
• 5+ years' experience in a management role in health care required; worker's compensation experience preferred.
• Strong communication skills both verbal and written
• Solid understanding of state laws and fee schedules and their impacts on billing and collections is required.
• Intermediate MS Word, Excel, Outlook and Access skills required.
• Excellent oral and written communication skills required.
• Must be detail oriented and can multi-task.
• Must be able to prioritize and meet strict deadlines.

Preferred Qualifications

• Bachelor's degree from a four-year college or university

Skills Descriptions

Professionalism Demonstrates integrity, accountability, discretion, and professionalism in all interactions while representing the organization positively.

Leadership Takes initiative, supports team success, influences others positively, and demonstrates sound judgement when guiding projects or assisting colleagues.

Analytical Skills Evaluates information, identifies trends or root causes, and uses data to make informed decisions and recommendations.

Work Environment & Physical Requirements

• In office position
• Ability to sit at a workstation for extended periods

Compensation & Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off, holidays

Diversity, Equity & Inclusion Statement

MTI America is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.