Specialized Case and Care Manager

Title Specialized Case and Care Manager Location Middletown, NY Job Type Full-time Reports To Specialized Case and Care Manager Program Supervisor Job Objectives Provide case and care management services to individuals referred through OCDSS’ Division of Economic Independence for specialized case and care management services (SCCM Services). Assist participants with obtaining and maintaining permanent, stable housing and address factors that threaten housing stability, including physical disability, chronic health issues, mental health needs, alcohol or substance abuse, and unemployment. Promote an environment consistent with MHA’s Cultural Equity Policy and WELCOME Orange. Responsibilities Attend weekly Coordinated Entry meetings, biweekly SPOA meetings, and other DSS meetings as needed. Attend trainings and meetings relevant to Specialized Case and Care Management. Maintain a caseload of up to 12 participants per month and complete intake assessments. Conduct regular face‑to‑face contacts with participants in their homes, at service agencies, in OCDSS offices, and other community locations. Maintain regular contact with participants via phone, text, and/or email. Assist participants with housing searches, complete applications, and communicate with potential or current landlords to secure stable housing within a set timeframe. Refer participants to mental health and/or alcohol and substance abuse treatment as appropriate. Assist participants with applying for federal, state, and local assistance programs (Medicaid, SNAP, HEAP, etc.). Follow up with social service agencies to ensure paperwork is submitted and participants remain compliant with eligibility requirements. Assist participants with employment search, including referrals to local employment and training agencies, resume writing, and interview preparation. Coordinate participants’ medical care services among various providers. Submit monthly billing for caseload. Complete monthly benchmark and metric collection and submit to Program Supervisor. Maintain all client records electronically through AWARDS Electronic Record Keeping. Maintain all client files according to program policies and procedures. Requirements Bachelor’s degree in child and family studies, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation therapy, rehabilitation, social work, sociology, or speech and hearing. Minimum one year of experience in Human Services. Bilingual Spanish/English a plus. Effective written and oral communication skills. Experience with case or care management highly preferred. Knowledge of Orange County resources highly preferred. Knowledge of benefits and entitlements (e.g., Temporary Assistance, Medicaid, SSI/SSD) highly preferred. Experience with Electronic Health Record programs. Ability to work independently with minimal supervision. Organized, self‑motivated, and able to coordinate multiple tasks simultaneously. Ability to exercise sound judgment in crisis situations and maintain confidentiality. Valid driver’s license and a clean driving record acceptable for agency insurance coverage. Benefits Competitive compensation rates. 1 hour paid lunch for full‑time employees. 4 wellness days annually for full‑time employees. 14 paid holidays, including 1 floating holiday. 403(b) plan with discretionary matching. Medical, dental, vision, flexible spending account, health savings account, dependent care, life insurance, and supplemental medical expense insurance. Numerous opportunities for staff development and career growth. Diverse employment opportunities; licensed clinicians and bilingual staff especially sought. 24/7 services available with multiple shifts. Salary: $24 per hour #J-18808-Ljbffr Mental Health Association in Orange County NY