PROGRAM ANALYST

US Department of War

Duties

You will serve as a trusted liaison to assigned General Fund Business Office (GFBO) commands, building relationships, identifying priorities, and representing customer interests across GFBO, Navy ERP stakeholders, and the Program Office.

You will lead recurring customer engagements, brief GFBO teams on command concerns, and track issues, risks, and action items through resolution.

You will advocate and negotiate for customer requirements, priorities, and resources across competing commands, system stakeholders, and enterprise governance forums.

You will coordinate customer participation in Navy ERP testing, enhancements, releases, and ERP+ migration activities to ensure business needs are understood and validated.

You will monitor aged or critical support issues, escalate barriers, and coordinate with functional teams and Tier 3 support to drive timely resolution.

You will review customer feedback, ticket trends, and operational data to identify training, documentation, communication, and process-improvement needs.

You will provide command perspectives during requirements and design reviews and help align proposed Navy ERP solutions with end-to-end business processes.

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Vacancy posted 1 day ago

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