Legal Administrative Specialist (Contact Representation)

Job Title

Public Contact Team Member

Job Description

This position serves as a member of the Public Contact Team, located at the Nashville Regional Office Veterans Service Center, Veterans Benefits Administration in Nashville, Tennessee. Through seasoned knowledge the incumbent provides in-depth information and comprehensive assistance to veterans, their dependents and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits, to include those cases in which issues require an advanced technical proficiency. The incumbent interviews persons who visit in-person or telephone VBA facilities and provides broad outreach services. The incumbent may have contacts in-person or via telephone, email, video, or chat with the public for the purposes of (1) advising and providing information on benefits and rights; (2) explaining pertinent legal provisions, regulations, and related administrative practices and their application to specific cases; and (3) assisting individuals regarding how best to provide needed documents and evidence required, and/or (4) initiating inquiries to resolve errors, delays, or other problems in obtaining benefits. The incumbent may also complete claim and appeal related work. Typical duties include, but are not limited to:

• Coordinates counseling sessions with Veterans, their dependents, and their beneficiaries face to face, regarding all benefits available through the VA, as well as non-VA benefits available through other agencies. This is accomplished through in-person or telephone interviews, and correspondence.
• Explains in detail, VBA rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures and benefit determination information and all pertinent information available in system of record.
• Assists with programs include, but are not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, other federal, state, and local domestic relations, and assistance programs.
• Prepares technical correspondence to veterans and their dependents providing benefit information, representation rights and response to miscellaneous inquiries.
• Explains pertinent legal provisions, regulations, and related administrative practices and their application to specific cases.
• May serve as or with the Outreach Coordinator (such as the Women's Veterans Coordinator, Minority Veterans Coordinator, Homeless Veterans Coordinator, Aging Veterans Coordinator, Ex-Prisoners of War Coordinator or Military Services Coordinator).
• Initiates inquiries to resolve errors, delays, or other problems in obtaining benefits. Completes claim and appeal related work.

Promotion Potential: None.

Work Schedule: Full time, Monday through Friday, 8 a.m. to 4:30 p.m. Central Time (CT).

Compressed/Flexible: Not available

Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Position Description/PD#: Legal Administrative Specialist (Contact Representative) GS-10: 02108A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Bargaining Unit: Yes

US Department of Veterans Affairs