Account Director

We are a leading provider of highly versioned, digitally printed, and data-driven direct mail solutions. Our team leverages cutting-edge technology to deliver personalized campaigns that drive results for our clients. We are looking for a detail-oriented and strategic liaison to join our team. Position Summary The Account Director (AD) serves as the strategic and executional leader for assigned accounts, responsible for overall retention, growth, and alignment of the agency's efforts with client business goals. The AD oversees and helps support the development and execution of comprehensive marketing campaigns, while fostering senior-level client relationships. As a trusted partner, the AD consistently seeks new opportunities for growth, ensuring the agency delivers high-value, creative solutions that exceed client expectations. The role involves cross-departmental collaboration, leading internal teams, while helping the account team meet client deliverables. Account Directors are business unit leaders, with ultimate responsibility for the success of an account. Key Responsibilities Serving as the primary relationship manager for senior client stakeholders, providing strategic guidance, proactive communication, and ensuring the successful execution of marketing campaigns. Leading the development of marketing strategies and plans, aligning them with client business objectives using data‑driven insights and market expertise to drive growth. Developing creative briefs and direct creative groups in producing marketing materials that meet client goals and expectations. Providing executional support to the account team by mentoring the current staff or acting as a backup to managing the day‑to‑day deliverables. Reviewing results to determine the recommended marketing plans for continued optimization. Leading client meetings, creative reviews, results read‑outs and QBRs. Managing the financial health of accounts by overseeing budgets, forecasting, and ensuring accounts remain in good standing per the agreed‑upon billing terms. Identifying opportunities for organic growth by recommending new programs and services, while proactively addressing client needs with innovative marketing solutions. Fostering the professional development of team members through mentoring, performance feedback, and providing clear career growth paths. Participating in the recruitment and evaluation of new talent, contributing to the hiring process by reviewing resumes, conducting interviews, and providing feedback. Maintaining a pulse on internal workflows and processes to ensure the smooth execution of projects and the alignment of resources with team capabilities. Qualifications & Skills 4 + years in the Direct Mail, Direct Marketing, or Direct Marketing Agency Have strong communication and interpersonal skills, capable of building trust and rapport with clients. Possess outstanding attention to detail and the ability to manage time effectively. Proficiency in Microsoft Office, including Excel, Word and PowerPoint. Have knowledge of data and how it can be used to drive both strategy and creative. Look for ways to improve and promote the quality and effectiveness of our work. Travel to meet with clients in person as needed. Be available beyond standard working hours when necessary. Learn and work in proprietary systems and software as necessary to complete job functions. Work Hours & Availability As a marketing agency, there are times when client deadlines dictate additional work hours. Our employees are expected to be available beyond standard work hours when necessary. Employment Information This is a full‑time position. We are an equal opportunity employer and a drug‑free workplace. E‑Verify. Benefits Wilen offers a variety of benefits to eligible employees, including health insurance coverage (Medical, HSA, Dental, Vision), paid holiday, paid time off (PTO), 401(k), and many others. #J-18808-Ljbffr Wilen New York