ADMINISTRATIVE SUPPORT ASSOCIATE

ADMINISTRATIVE SUPPORT ASSOCIATE - 55013510 The State Personnel System is an E-Verify employer. For more information click on our E-Verify website. Requisition No: 878402 Agency: Department of Transportation Working Title: ADMINISTRATIVE SUPPORT ASSOCIATE - 55013510 State of Florida Department of Transportation Job Posting Description 849 / TOLLS ROADSIDE SYS SUPPORT Open Competitive Selected Exempt Service Contact Phone Number: View phone number on click.appcast.io Hiring Salary: $2,111.5/biweekly / $55,000.14/annually Mission The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities. Vision As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free. The Work You Will Do ADMINISTRATIVE SUPPORT ASSOCIATE AND TURNPIKE ENTERPRISE This position will support the Senior Toll Analytics Manager by conducting research, preparing reports, handling inquiries, and assisting with special projects that aid Turnpike operations. It involves managing correspondence, ensuring documents are accurately organized and retained per policy, and maintaining up-to-date knowledge of Turnpike programs to support decision-making. The position also routes incoming inquiries, proofs and edits documentation, and helps optimize electronic file structures for efficiency. Responsibilities Responsible for assisting the Senior Toll Analytics Manager with special projects related to the operations of the Turnpike Enterprise, including financial and operational reporting, research and analysis, and internal and external inquiries to support the business units. Use discretion and good judgment while performing a variety of duties in a collaborative environment. Investigate subject matter, secure information and prepare replies to correspondence and inquiries from individuals, elected officials, and other government agencies. Assist with proofing and editing correspondence, reports and other documentation. Compile and review data to support administrative decision-making. Complete special projects as assigned including reports, documents, research assignments, and technical aspects of various types of presentations. Maintain current information on Turnpike policies and programs and process routine matters within established policies. Upload and organize documents in department databases, enhancing retrieval efficiency for team members. Assist to ensure that documents are scanned, stored, and/or purged in accordance with statute and Department document retention policies and procedures. Periodically review electronic folder/file structure for optimization/efficiency and validate that scanned documents are stored in proper locations. Receive incoming calls and correspondence and route inquiries to the appropriate personnel for handling. Assist in the review and routing of inquiries received through the correspondence tracking tool utilized by the Department. Skills and Qualifications Knowledge of: Office procedures and practices. Personal computers and use of software to produce worksheets, reports, presentations, and correspondence. Creating documents to assist with work unit needs. Skills in: Using Microsoft Word, Outlook, PowerPoint, Excel, SharePoint, and OneNote. Ability to: Communicate effectively orally and in writing, plan, organize and coordinate work assignments. Prepare reports and maintain records. Work and make decisions independently, manage time well. Work cooperatively as a team member and contribute to effective internal functioning. Focus and pay attention to detail. Use correct spelling, grammar and punctuation. Consistently maintain confidentiality with respect to all matters and documents. Follow rules, regulations, policies, and procedures. Exercise discretion and confidentiality. Establish and maintain effective working relationships with others. Deal tactfully and courteously with the demands of the public, press, and lobbyists. Review work for accuracy and quality of content. Use independent judgment in handling inquiries. Benefits The State’s total compensation package for employees includes a highly competitive set of employee benefits: Health insurance (over 90% employer paid) $25,000 life insurance policy (100% employer paid) Dental, vision and supplemental insurances State of Florida retirement package 10 paid holidays a year Generous vacation and sick leave Tuition waiver for public college courses Special Requirements You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. EEO Statement The Florida Department of Transportation values and supports employment of individuals with disabilities. Qualified individuals with disabilities are encouraged to apply. In accordance with Section 110.112, Florida Statutes, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office at View phone number on click.appcast.io for assistance. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. For assistance, call the People First Service Center at View phone number on click.appcast.io Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer. #J-18808-Ljbffr