Candidate Experience Specialist

"You're more valuable than ever - And that's just how we'll make you feel." Job Summary The Candidate Experience Specialist owns and continuously improves the candidate journey from application through hire. This role is responsible for ensuring candidates experience a consistent, timely, transparent, and engaging process across each stage of the hiring lifecycle, including application review, screening, interview coordination, offer acceptance, background clearance, system access readiness, and Day 1 preparation. This role serves as both an operational coordinator and candidate experience advocate, partnering closely with Talent Acquisition, Hiring Managers, People Operations, Training, IAM, Legal, and operational leaders to remove barriers, improve communication, and ensure hire readiness. The Candidate Experience Specialist proactively identifies process gaps, candidate conversion risks, and readiness concerns, using data, candidate feedback, and recruitment insights to drive continuous improvement across the hiring lifecycle. While the role supports post-offer clearance and Day 1 readiness, the primary focus is the end-to end candidate experience, including reducing friction improving communication, strengthening candidate engagement, increasing hiring conversion, supporting compliance with pre-hire requirements, and creating a consistent and differentiated hiring experience across assigned regions. Qualifications Education Required: High school diploma or equivalent. Licenses/Certifications Required: None Work Experience Required: 2+ years of experience in Talent Acquisition, candidate experience, HR operations, recruitment coordination, onboarding, recruiting operations, or a related candidate-facing role. Preferred Qualifications, Education, Licenses, Certifications, Experience, etc. : Bachelor's degree in Human Resources, Business Administration, Healthcare Administration, or related field preferred. Experience supporting recruitment, onboarding, credentialing, or hire readiness processes in a healthcare, multi-site, high-volume, or regulated environment preferred. Experience with Workday, CRM tools, reporting dashboards, or other recruitment technology preferred. Experience preparing updates, reports, presentations, or recommendations for senior leaders, executive stakeholders, or cross-functional leadership audiences preferred. Knowledge, Skills, and Abilities This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills. Strong written and verbal candidate communication skills with a customer service orientation and the ability to create clear, professional, supportive, and engaging communications across multiple hiring stages. Ability to think holistically about the candidate journey, identify process friction, inconsistent communication, unclear expectations, or conversion risks, and recommend practical improvements. High attention to detail, strong project coordination skills, and the ability to manage multiple candidates, deadlines, hiring stages, competing priorities, and cross-functional dependencies simultaneously. Strong follow-through and sense of urgency to keep candidates moving through the hiring process and reduce avoidable delays. Ability to interpret recruitment metrics, funnel trends, candidate feedback, and reporting dashboards to identify trends, inform decision-making, and drive continuous process improvement. Strong judgment and escalation skills, especially when handling sensitive background check, compliance, internal candidate, or candidate experience issues. Strong interpersonal, relationship-building, and stakeholder management skills with the ability to build trusted partnerships across Talent Acquisition, Hiring Managers, IAM, People Operations, Training, Legal, Recruitment Marketing, senior operational leaders, executive stakeholders, and other cross-functional teams. Ability to maintain confidentiality and exercise discretion with sensitive personal, employment, and background information. Proficiency utilizing Applicant Tracking Systems (ATS), CRM platforms, HRIS systems, and recruitment technologies to manage candidate pipelines, track hiring progress, maintain data accuracy, support reporting needs, and improve visibility into the candidate journey. Essential Duties and Responsibilities Candidate Journey Management & Experience Serve as the primary owner of the candidate experience for assigned markets from application through hire, ensuring a consistent, timely, and positive experience across all stages of the hiring process. Monitor candidate progression and identify delays, communication gaps, process barriers, or disengagement risks that could impact hiring outcomes. Partner with recruiters, hiring managers, and Talent Acquisition leaders to ensure candidates receive accurate information, clear expectations, and timely follow-up throughout the hirin #J-18808-Ljbffr GoHealth Urgent Care