Senior IT Support Engineer

To drive IT operations forward, the full-time Senior IT Support Engineer will provide high-quality support for a fully remote team, manage user onboarding and offboarding, and oversee identity and access management while leveraging AI tools to enhance efficiency. Key responsibilities Serve as a senior escalation point for user support, delivering assistance entirely through remote communication tools Own the end-to-end user lifecycle, including account provisioning and device management, while continuously improving processes Administer identity and access management systems, ensuring compliance with security standards and facilitating access reviews Required qualifications 5-8+ years of IT support or engineering experience in a remote, SaaS-heavy environment Proven ability to support a fully remote workforce, diagnosing issues without physical access to devices Deep hands-on experience with identity and access management platforms, preferably Rippling Strong working knowledge of SSO, SAML, SCIM, OAuth, and MFA in diverse SaaS environments Familiarity with compliance frameworks such as SOC 2, HIPAA, or ISO 27001