Accounts Receivable Representative

Accounts Receivable Representative

The Accounts Receivable Representative partners with customers to ensure timely payments and minimize past-due receivables while collaborating cross-functionally with Sales, Distribution, and Operations to resolve billing disputes and remove payment barriers. Reporting to the Manager, FP&A, this role executes and supports the organization's credit and collections processes in accordance with the Company's Credit Policy.

Location: USA, Carolina, PR

How You'll Create Possibilities

• Proactively manages a designated portfolio of customer accounts, utilizing AR aging reports to drive collection activities, minimize past-due receivables, achieve cash collection targets, and maintain strong customer relationships through daily communication via phone, email, and periodic site visits. Determine appropriate actions and escalate issues when necessary to ensure timely resolution and payment.
• Provide customers with requested invoices and account statements, ensuring timely and accurate support to facilitate payment resolution and collection of outstanding balances.
• Partner with customers and cross-functional teams, including Sales, Operations, Distribution, Customer Service, and Finance, to investigate and resolve payment delays, invoice disputes, deductions, pricing discrepancies, and other issues impacting collections.
• Research, reconcile, and apply unapplied cash, credits, and payment discrepancies to customer accounts in a timely and accurate manner.
• Execute customer onboarding and Know Your Customer (KYC) processes by collecting, reviewing, validating, and maintaining required customer documentation to ensure compliance with company policies, internal controls, and regulatory requirements.
• Assist with processing customer payments through POS devices and banking platforms to ensure timely and accurate recording of customer receipts.
• Develop and maintain weekly sales pacing and pulse estimates using available sales and collection data to support forecasting and business planning activities.
• Prepare and analyze accounts receivable reports, including aging, past-due balances, collection trends, and cash flow generated from collection activities, to support effective cash management and business decision-making.
• Perform other tasks or special projects assigned within the scope of Controllership/Finance.

What You'll Bring to Our Team

Minimum Qualifications:

• Bachelor's degree in accounting or finance.
• 3 years of relevant experience in collections, accounts receivable, finance, accounting, or a related field.
• Proficiency using MS Office suite applications (Outlook, Excel, PowerPoint)
• Ability to work under pressure and meet tight deadlines
• Demonstrated ability to adapt effectively to changing routines, peak workloads, and shifting priorities.
• Skilled in building strong relationships and communicating across all levels of the organization.
• Speed, accuracy and efficiency crucial data entry
• Ability to manage multiple priorities
• Ability to work effectively both independently and within a cross-functional team environment.
• Excellent verbal and written communication skills
• Strong organizational skills with a proven ability to manage tasks, time, and priorities effectively.
• Fully Bilingual English & Spanish
• Proven analytical, negotiation, and influencing skills
• Accountable and willing to take initiative

Preferred Qualifications:

• Bachelor's degree in Business Administration field
• Experience with Oracle Finance applications

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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