Business Support Specialist

The Business Support Specialist provides administrative, financial, customer service, and business support for airport operations. The position performs accounts-receivable activities, including billing, payment processing, collections, deposits, and account reconciliation, while also supporting airport licensing, insurance compliance, tenant records, and general business operations. The position additionally assists with airport marketing, communications, outreach, and promotional activities. This role works with airport tenants, customers, vendors, County departments, and airport management to support accurate financial processes, effective communication, and efficient day-to-day airport operations. Administrative & Airport Business Operations Support Process and maintain airport business license applications, renewals, and related records; update website information and communicate requirements to tenants and based businesses. Monitor and maintain the East Ramp use calendar, coordinate billing for events and activities, and assist with compliance with applicable airport policies and requirements. Collect and maintain Certificates of Insurance (COIs) and other required documentation from tenants and airport users. Maintain accurate and organized electronic and paper records related to leases, licenses, insurance, tenants, and airport business activities. Provide administrative support for tenant communications, customer inquiries, correspondence, and routine airport business matters. Assist airport management with administrative projects, data collection, reports, and other business support activities. Accounts Receivable Prepare and distribute recurring and non-recurring invoices for airport tenants, hangar rentals, office leases, events, and other airport services. Process customer payments, apply payments to accounts, and prepare and reconcile daily deposits. Monitor accounts receivable balances and aging reports and communicate with customers regarding outstanding balances. Perform routine collection activities, including contacting customers regarding delinquent accounts and documenting payment arrangements. Research and resolve billing discrepancies, payment issues, and account questions in coordination with customers and the County Finance Department. Maintain accurate customer account records and supporting documentation and assist with account reconciliation and month-end and year-end close activities. Prepare routine accounts receivable, collection, and aging reports for airport management. Marketing & Communications Assist with airport marketing, promotional, and community outreach activities. Develop, coordinate, and distribute routine marketing materials, newsletters, social media content, website updates, and other airport communications. Maintain contact lists and assist with communications to tenants, customers, community partners, and other airport stakeholders. Assist with planning and coordinating promotional events, public engagement activities, and other outreach efforts. Coordinate Terminal TV advertising and maintain related content and schedules. General Responsibilities Provide professional and responsive customer service to tenants, pilots, visitors, vendors, and business partners. Maintain confidentiality of financial, customer, and business information. Follow Adams County financial policies, airport procedures, and applicable requirements. Perform other related duties as assigned. Knowledge of basic accounts receivable, billing, cash handling, and financial recordkeeping practices. Strong attention to detail and accuracy when processing financial and administrative information. Ability to maintain organized records and identify and resolve routine discrepancies or account issues. Strong written and verbal communication skills with the ability to communicate professionally with tenants, vendors, customers, and the public. Ability to provide effective customer service and establish positive working relationships with a variety of stakeholders. Ability to manage multiple assignments, prioritize work, and meet established deadlines. Ability to work independently within established procedures and seek guidance when appropriate. Ability to maintain confidential financial and business information. Proficiency with Microsoft Office applications, particularly Excel. Ability to learn and use accounting, financial, website, and other business software and systems.Knowledge of airport operations or a general aviation environment is preferred. Experience: Two (2) years of experience in accounts receivable, bookkeeping, or accounting, including billing, collections, account reconciliation, and cash handling. Experience in aviation, airport administration, municipal government, or public finance is preferred. Experience with lease administration and contract management is preferred. Experience managing Certificates of Insurance and other regulatory documentation is preferred. Experience in marketing, social media management, or public communications is preferred. Education & Training: High school diploma or GED equivalent required. College-level coursework in Business Administration, Accounting, Finance, or a related field is preferred. License or Certificate: None Background Check Must pass a criminal background check Working Conditions Primarily an office environment with periodic work outdoors on airport property. Frequent computer use and interaction with customers, tenants, and airport stakeholders. Occasional lifting of office materials up to 25 pounds. May require occasional attendance at airport events or meetings outside normal business hours. #J-18808-Ljbffr Adams County