Chase Home Lending Vice President, Access & Affordability Strategy Lead

Job Description

The Access & Affordability team is responsible for the development, implementation and execution of strategies to increase affordable homeownership among all customers and communities while managing regulatory and reputational risk. The Strategy and Analytics team within Access & Affordability is responsible for providing strategic business recommendations supported by fact-based analytics to 1) amplify and accelerate progress against Production targets; 2) fulfill regulatory requirements; and 3) increase access to affordable homeownership.

As the Vice President, Strategy Lead in Chase Home Lending Access & Affordability team you will be responsible for providing business thought leadership on how to effectively and proactively mitigate regulatory risk, as well as sustainably increase access to affordable homeownership.  You will provide recommendations on how to optimize new and existing products, programs and initiatives to reach our business goals in the most effective, yet cost-efficient way.  This role requires significant partnership across business and functional groups, including (but not limited to) the Office of Fair Lending, Finance, Product, Marketing and Sales.  To be successful in this position, you will need to be a problem solver, a data-based storyteller, next steps oriented, and able to prioritize multiple workstreams simultaneously.  Overall, this role will support Home Lending and Production leadership in making critical business decisions. 

Job responsibilities

• Establish a structured problem-solving framework for each project, including a problem statement and root cause hypotheses, to help solution identified gaps in the business

• Create compelling data-based strategic recommendations, while successfully engaging key stakeholders throughout the process

• Build clear and concise narratives that effectively communicate strategic recommendations, leveraging strong written, visual and verbal presentation skills

• Drive consensus on key business decisions across matrixed business and functional partner working groups

• Develop the business plan(s) needed to execute the recommended strategies, and lead cross functional teams to deliver operational implementations

• Partner with the relevant Analytics Lead to develop the success metrics that will measure the effectiveness of strategic recommendations post-implementation

• Evaluate the effectiveness of existing programs and tactics to recommend changes to optimize, when necessary

Required qualifications, skills and capabilities

• 5 years in strategy and consulting required

• Strong ability to structure and scope complex problems and apply a range of resources to develop solutions

• Excellent end-to-end generalist problem solving skills and ability to prioritize issues and analyses

• Outstanding ability to communicate effectively and confidently and to work well in cross-functional teams

• Strong interpersonal and influencing skills, including the ability to interact with colleagues at all levels

• Sensitivity to and an understanding of the barriers to homeownership customers face required

• Advanced MS Excel and PowerPoint skills required

• Up to 10% of travel may be required

Preferred qualifications, skills and capabilities

• Experience with regulatory requirements 

• Mortgage-related experience 

   

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.