Patient Services Representative/ Front Desk Coordinator

Job Description

Job Description

Description:

Patient Services Representative / Front Desk Coordinator

West Des Moines, Iowa

Full-Time | Monday–Friday | No Nights or Weekends

The Front Desk Is the Heart of the Patient Experience

At Des Moines Eye Surgeons, we believe the patient experience starts long before a patient sees the doctor.

A warm greeting. A calm presence. A helpful answer. A team member who can confidently guide patients through their visit while making them feel welcomed, valued, and cared for.

We are looking for a Patient Services Representative / Front Desk Coordinator who thrives in a fast-paced environment, enjoys helping people, and takes pride in creating exceptional experiences for every patient who walks through our doors.

If you are organized, personable, dependable, and enjoy being part of a supportive team culture — we’d love to meet you.

Position Overview

The Front Desk Coordinator serves as one of the first points of contact for patients and plays a vital role in ensuring smooth clinic operations. This position is responsible for patient check-in and check-out, scheduling, insurance verification, phone communication, payment collection, and maintaining an efficient patient flow throughout the clinic.

The ideal candidate is professional, compassionate, detail-oriented, and able to remain calm and positive in a busy healthcare environment.

Responsibilities

• Greet patients and visitors in a friendly, professional manner
• Check patients in and out efficiently and accurately
• Verify and update patient demographics and insurance information
• Schedule appointments and assist with appointment coordination
• Collect co-pays, balances, and other payments
• Answer incoming phone calls and assist patients with questions
• Maintain accurate patient records within the electronic medical record system
• Communicate effectively with clinical staff, providers, and other departments
• Assist with patient paperwork and documentation
• Help maintain efficient patient flow throughout the clinic
• Address patient concerns professionally and compassionately
• Maintain confidentiality and HIPAA compliance at all times
• Support overall clinic operations and other administrative duties as assigned

Qualifications

Preferred Experience

• Previous medical office, ophthalmology, optometry, or customer service experience preferred
• Experience with scheduling and insurance verification preferred
• Familiarity with electronic medical record systems preferred

Skills & Attributes

• Exceptional customer service and communication skills
• Strong organizational and multitasking abilities
• Professional appearance and demeanor
• Attention to detail and accuracy
• Ability to remain calm and positive in a fast-paced environment
• Strong teamwork and interpersonal skills
• Dependable and adaptable work ethic
• Comfortable handling sensitive patient information confidentially

Benefits

We offer a competitive benefits package, including:

• 401(k) with company match
• Health and Dental insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Paid time off (PTO)
• Maternity leave
• Bereavement leave
• Life insurance
• Employee assistance program
• Employee discounts

Schedule

• Monday–Friday
• Full-time
• Day shift
• No nights
• No weekends

Requirements

• Ability to commute to West Des Moines, IA 50266
• Ability to work in-person