IT Support Technician

Provide support for desktop and mobile systems, including Windows 11, macOS, iOS, Android and various applications Assist with device lifecycle management from procurement and reissuance through retirement, including secure data handling Administer Microsoft 365, including Entra, SharePoint, Defender, Exchange and Teams Deploy NinjaOne and Intune for device and application management Maintain endpoint security policies using Microsoft Defender Support and troubleshoot productivity tools such as Microsoft Office Assist with deployment and support of AutoCAD and Bluebeam Handle service requests and incidents through Freshservice Perform software installations, updates and patch management across desktop environments Collaborate with other teams to implement and enforce IT policies and procedures Train end users on best practices and new technologies Contribute to compliance efforts Document processes and maintain accurate records of desktop configurations and changes Collaborate with the People Team on employee onboarding and offboarding events Requirements Experience administering Microsoft 365, including Entra, SharePoint, Defender, Exchange and Teams Experience deploying NinjaOne and Intune for device and application management Experience with Windows 11, macOS, iOS, Android and various applications Experience with Microsoft Defender endpoint security policies Experience supporting and troubleshooting Microsoft Office Experience with AutoCAD and Bluebeam Experience with Freshservice service requests and incidents Knowledge of software installations, updates and patch management Ability to collaborate on IT policies and procedures Ability to train end users on best practices and new technologies Ability to contribute to compliance efforts Ability to document processes and maintain accurate desktop configuration records Ability to support employee onboarding and offboarding Core Competencies Demonstrates expertise in administering Microsoft 365 tools, including Entra, SharePoint, Defender, Exchange, and Teams, while effectively managing device lifecycles and maintaining endpoint security. Proficient in supporting desktop and mobile systems, including Windows 11, macOS, iOS, and Android, with a strong focus on user training and compliance. Highest-signal resume keywords Microsoft 365 Administration NinjaOne Deployment Intune Management Endpoint Security Policies Software Installation and Patch Management Hard Skills Windows 11 MacOS IOS Android Microsoft Defender Microsoft Office Support AutoCAD Bluebeam Freshservice Device Lifecycle Management Soft Skills Collaboration User Training Documentation Industry Keywords Endpoint Security Compliance IT Policies Service Requests Incident Management Tools & Technologies Microsoft 365 Entra SharePoint Defender Exchange Teams NinjaOne Intune Freshservice #J-18808-Ljbffr Jobtailor