Remote Concierge Team Lead - White-Glove CX
Magic
New York, NY
- Remote job
Magic, a fast-growing wellness eCommerce brand, seeks a hands-on Team Leader to ensure white-glove service across email, social channels, and live chat. You will safeguard SLAs, elevate quality, coach agents, and own escalations to deliver high-judgment resolutions while aligning operations with leadership goals. The role emphasizes coaching, knowledge training, surge support, and continuous improvement of CX workflows in a remote setup. #J-18808-Ljbffr Magic
Vacancy posted 2 days ago
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