Billing Coordinator

Billing Coordinator

Named a Top Workplace in Arizona, Arizona Arthritis & Rheumatology Associates, P.C. is the largest private Rheumatology practice in the United States. The practice has over 60 providers, 15 sites and over 300 employees providing assessment and treatments for rheumatological, podiatric, and electromyography patients. Our providers work together to keep patients healthy, and are recognized for excellence in medicine and for being pioneers in new treatments, ably supported by our Research department.

Our vision is to provide the best Rheumatology care, anywhere and, to balance sustainable operation with the highest possible level of patient care.

We are seeking an ambitious, friendly, positive, and compassionate Billing Coordinator to join our billing department at our business office located in Glendale.

The Billing Coordinator is responsible for the proactive management of assigned payer/patient accounts, driving ownership, accountability, and results. This role serves as the primary steward of assigned AR buckets, collaborating with offshore teams, identifying trends, resolving barriers, and ensuring consistent progress toward financial targets. Through leadership, analysis, and communication, the Lead AR Coordinator directly supports the department's goal of maintaining a strong, efficient, and patient-centered revenue cycle.

Responsibilities:

• Own and manage an assigned payer bucket, ensuring full accountability for accounts receivable performance.
• Analyze AR trends, denial patterns, and payer-specific issues; escalate findings to leadership with recommended actions.
• Assign, monitor, and follow up on offshore team tasks via NextGen, ensuring timely account touches and resolution.
• Maintain clear communication and performance oversight with assigned offshore team members, holding them accountable to quality standards.
• Proactively identify changes in payer policies, trends in claim denials, and operational barriers impacting AR performance.
• Collaborate with leadership on process improvements, payer escalations, and financial reconciliation.
• Participate in monthly reporting cycles by providing updates on payer performance, expected collections, barriers, and success metrics.
• Assist with offshore and onsite team education and operational support to ensure consistency in account handling.
• Collaborate with clinic staff and managers to support, train, educate, inform, with anything related to patient inquiries, balances, registration, or any RCM related support.
• Engage in professional development opportunities including obtaining billing certifications and leadership training.
• Maintain compliance with departmental adjustment policies, regulatory guidelines, and documentation standards.
• Deliver exceptional service through timely, respectful, and solution-oriented communication with patients.
• Perform other duties as assigned.

Qualifications:

Required

High School diploma or equivalent required

Exceptional customer service skills and extensive experience

Medical collections, medical billing or payment experience required, 2 years

Demonstrated knowledge of state & federal collections guidelines, 2 years

Preferred

Clinical Billing and Collections experience in a large healthcare practice, 2 years

Associate's degree or advanced education specific to business administration

NextGen PM system, 1 year.

Bilingual