TJJD - Systems Administrator III - Access Management Specialist - (AUS)

Job Description

HOW TO APPLY

Complete a State of Texas Application for Employment and the following additional forms (available at .)

1. TJJD Employment Application Supplement (HR-003)
2. Child Abuse Registry Check Consent Form (HR-028)
3. Disclosure of PREA Employment Standards Violation (HR-975)
4. Authorization to Release Information (HR-074)

Failure to complete and submit the above forms will cause delays in your consideration for this position.

Apply Online at 00056379&tz=GMT-05:00 and attach to the application the above additional forms along with copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214).

Apply through Work-In-Texas at You will also need to complete and attach to the application the supplemental questions/forms indicated above along with a copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214). The additional forms are available at: .

PLEASE NOTE

Your job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years. Your application must contain complete job histories, which include job titles, name of employer, dates of employment (month & year), supervisor's name and phone number, and a description of duties performed, and whether it was full-time or part-time and hours per week. If any of this information is not provided, your application may be rejected as incomplete. Resumes do not take the place of this required information.

Applicants must be able to pass a Criminal Background Check and any other requirements listed under Minimum Qualifications.

BENEFITS

State of Texas Benefits and Retirement Information can be found at Benefits include: Retirement plan, paid group health & life insurance for employee, paid holidays, paid vacation leave, paid sick leave, longevity pay, educational assistance program, employee assistance program. Optional add-on benefits include: Dental, Vision, Optional Life Insurance, Voluntary AD&D Insurance, Dependent Health & Life insurance, Health & Dependent care flexible spending accounts, etc. Additionally, certain designated positions are eligible for hazardous duty pay, career ladder advancements, and free meals while on duty.

GENERAL DESCRIPTION

Performs complex (journey-level) systems administration work. Work involves creating, removing and maintaining account permissions and access controls for all the agency's systems and applications. Ensures the accurate authentication and authorization for end-users based on agency policies and procedures, coordinates access management with external state systems, and facilitating and troubleshooting user access issues. Collaborates with information technology teams located at the agency's secure correctional facilities, the agency's Central Office, and other state IT departments.

Works under general supervision, with moderate latitude for the use of initiative and independent judgment. May be required to work in excess of 40 hours per workweek, be on-call, and travel.

ESSENTIAL FUNCTIONS

Creates, modifies, and disables user accounts for the agency's internal and external systems, applications, and remote access based on submitted and approved access requests. Evaluates access roles, and permissions to identify potential conflicts and risks. Coordinates with access requestor, supervisor and/or data owner, as necessary, to resolve issues with the request.

Conducts periodic audits of accounts and access by creating user access report to ensure compliance with agency policies and procedures. Ensures timely removal or modification of access based upon termination listings, emergency requests and change requests. Escalates any access issues to IT management and/or system owner.

Monitors access and user provisioning in the applications enterprise-wide. Assists customers in identifying and troubleshooting IT system access issues and routinely makes decisions to resolve operational concerns and minimize disruption of service.

Coordinates with internal and external IT groups to provide solutions to access management issues. Provides instruction, problem resolution, and follow-up. May train staff on procedures and problem resolution.

Creates and/or reviews access reports to research service requests or issues. Provides updated user listings periodically for review or upon request by IT management or systems owners.

Configures and executes automated onboarding/offboarding routines using scripting and other automated tools.

Identifies and mitigates risks identified through internal and external audits.

Assists in the creation and reviewing processes, policies, and standards as they relate to the access and provisioning principles. Provides recommendations to IT and HR management on areas of improvement for efficient and effective account management processes.

Assists with defining and managing the roles and access privileges of individual network entities, users, and devices to a variety of applications to prevent unauthorized access.

Performs a variety of related duties not listed, to be determined and assigned as needed.

Performs all duties in compliance with agency safety policies and procedures:

• Reports safety hazards and corrects hazards when possible.
• Completes required documentation in the event of an accident/injury within requested time frames.

Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies.

Actively embody and support the Texas Model by demonstrating its core values in daily tasks and interactions with others.


Qualifications:

MINIMUM QUALIFICATIONS

Bachelor's degree. Three (3) years of full-time wage-earning experience supporting software applications, and troubleshooting PC problems or related tasks.

OR

High School Diploma or equivalent. Seven (7) years of full-time wage-earning experience troubleshooting PC problems or related tasks.

Preferred:

• Bachelor's degree in information technology, computer sciences, computer engineering or other related field.

• Experience with file share systems, web-based application access management, virtual private network (VPN) access, Active Directory, Identity and Access Management (IAM), and enterprise resource planning (ERP) systems.

• Certifications in Microsoft Certified Professional (MCP), Microsoft Certified Solutions Developer (MCSD), Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solutions Associate (MCSA), or other related CyberSecurity certification.

• Experience using PowerShell, Active Directory, or identity and access management system tools

• Two years of IT customer service experience.

• Experience working for a state criminal justice agency

• Experience with relevant regulatory IT security requirements, such CJIS, HIPPA, and FERPA.

Experience and Education Substitutions:

• One year of appropriate experience may substitute for one year of college (30 course hours) on a year for year basis.
• Completed course hours of undergraduate study may substitute for up to four years of experience on a basis of 30 course hours for one year of experience.
• Completed course hours of graduate study may substitute for up to two years of experience on a basis of 12 graduate course hours for one year of experience.
• Pro-rated part-time experience may satisfy the experience requirement.

Note: Any degree, diploma, high school equivalent, or course hours required to meet minimum qualifications must be from an accredited educational institution.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The following physical demands and working conditions are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Analyzing

Alphabetizing

Ability to communicate effectively, orally and in writing

Ability to see

Ability to hear (with or without aid)

Identify colors

Depth perception

Operate motor equipment

Walking

Standing

Sitting

Prolonged sitting

Manual/finger dexterity

Kneeling

Stooping

Climbing stairs

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Knowledge of systems administration
• Knowledge of operating systems, protocols, and network diagnostic methods.
• Knowledge of personal computer hardware and software configuration and troubleshooting
• Knowledge of operating systems and applications
• Knowledge of identity and access management
• Knowledge of computer programming and architecture of scripting languages
• Knowledge of internet security administration
• Skill in Microsoft Office including: Word, Excel, PowerPoint, Outlook and Teams.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Skill in solving problems
• Skill in scheduling, testing, installing, and implementing system software
• Skill in troubleshooting computer systems
• Skill in active directory.
• Ability to recognize, analyze, and resolve complex technical issues
• Ability to analyze systems and procedures
• Ability to write and revise standards and procedures
• Ability to use systems management, administration, and other administration tools
• Ability to communicate effectively
• Ability to provide guidance to others.
• Ability to work independently and collaboratively with all stakeholders and maintain a professional, courteous demeanor.
• Ability to coordinate and work in a team environment.
• Ability to prioritize and manage multiple tasks and projects
• Ability to plan, organize, and coordinate work assignments; and meet deadlines.
• Ability to process information logically, make decisions, and demonstrate the soundness of those decisions.
• Ability to follow ethical standards and enforce agency policies.
• Ability to work in excess of 40 hours per workweek, and be on-call,
• Ability to travel to statewide agency locations for up to 100 hours per year. Travel may include overnight stays, depending on location and operational needs.

VETERANS

In order to receive veteran's preference, a copy of your DD Form 214 (Certificate of Release or Discharge from Active Duty), VA disability rating (if applicable), or a DD Form 1300 (Report of Casualty) must be attached to your application.

Go to or for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements, and skill sets.

Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor's Office at Information Technology MOS Codes.

SPONSORSHIP

Candidates must be eligible to work in the United States without requiring sponsorship.


ADDITIONAL INFORMATION

If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

Only candidates selected for an interview will be contacted.

Due to the high volume of applications, we do not accept telephone calls. If you submitted your application through the CAPPS Career Center ( you may also check the status of your application by accessing your profile and selecting My Jobpage and selecting My Submissions.

Thank you for considering employment with the Texas Juvenile Justice Department.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

The Texas Juvenile Justice Department does not discriminate on the basis of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.