Collections Specialist

Collections Specialist

The Collections Specialist plays a key role in supporting accounts receivable activities and maintaining healthy customer account balances. In this position, you contact customers about past-due accounts, document all collection activities, respond to account inquiries, and deliver professional, customer-focused service to both internal and external stakeholders.

Responsibilities

• Contact customers via phone and email regarding past-due accounts and outstanding balances.
• Encourage timely payment while supporting organizational goals related to accounts receivable and collections.
• Document all collection activities, account notes, and payment commitments accurately within company systems.
• Respond promptly and professionally to customer account inquiries and correspondence.
• Participate in a departmental call group, answering incoming calls and providing courteous, professional customer service.
• Communicate regularly with internal departments regarding customer account status, payment activity, and any issues requiring follow-up.
• Monitor account information and payment updates to ensure records remain current and accurate.
• Perform additional administrative and accounting support tasks as assigned to assist the broader team.

Essential Skills

• Minimum of 1-2 years of customer service experience. No collections experience required
• High School Diploma or GED.
• Experience handling customer account inquiries and resolving issues in a professional manner.
• Strong attention to detail when documenting account activity and payment commitments.
• Proficiency with Microsoft Office Suite, including Excel.
• Strong computer skills with the ability to navigate multiple systems efficiently.
• Ability to communicate clearly and professionally by phone, email, and in writing.
• Ability to work effectively in a fast-paced office environment.

Work Environment

This is an office-based position in a standard professional environment, working Monday through Friday from 8:00 AM to 4:30 PM. You will frequently use computers and business software throughout the workday and work in a collaborative team setting with regular interaction across multiple departments.

Job Type & Location

This is a Contract position based out of Neenah, WI.

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Neenah, WI.

Application Deadline

This position is anticipated to close on Sep 18, 2026.