BOUTIQUE ASSOCIATE

SUMMARY

Under the direction of the Boutique Supervisor, the Boutique Associate is responsible for a variety of duties. While cashiering, this role manages daily cash transactions, while consistently providing a welcoming and friendly experience to customers both in person and over the phone. In processing duties, the associate ensures timely receiving, sorting, tagging, and placement of incoming merchandise within the retail store. Additional responsibilities include accepting donations and promptly stocking the sales floor, all while maintaining courteous and attentive service to customers.

Embrace Opportunity Village's core values by cultivating positive and meaningful CONNECTIONS with participants and team members, demonstrating ENTHUSIASM, high standards of PRODUCTIVITY, authentic STEWARDSHIP, and consistent participation in individual and team DEVELOPMENT.


ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Reinforce and positively engage in Opportunity Village's organizational culture supporting the choice and creativity of team members with and without services.
2. Process all merchandise efficiently and properly following the standards and quotas of Opportunity Village.
3. Maintain cleanliness and organization throughout the store, including the sales floor, restrooms, breakroom, sorting area, register area, fitting rooms, and entryway by performing routine cleaning, sanitizing, waste removal, and restroom supply replenishment.
4. Operate the cash register to process sales transactions, bag purchases, and redeem promotional coupons.
5. Record register totals and balance the cash drawer at the beginning and end of each shift.
6. Review price sheets to identify pricing updates and promotional items.
7. Return fitting room items to the appropriate racks by size and color.
8. Respond to telephone inquiries in a professional and courteous manner and operate the public address (PA) system as needed.
9. Support merchandising activities by assisting with the pricing, stocking, and presentation of merchandise.
10. Provide courteous assistance to customers with donation drop-offs and merchandise carry-outs.
11. Rotate between assigned work areas as directed by leadership to develop proficiency in store operations and processing functions.
12. Maintain the sales floor by recovering merchandise and ensuring a clean, organized, and customer-ready presentation.
13. Stock, replenish, and merchandise sales floor inventory to maintain an organized, well-presented, and customer-ready shopping environment.
14. Report suspected Abuse, Neglect, Exploitation, Isolation, and Abandonment (ANEIA) immediately as mandated by state law.
15. Adhere to Opportunity Village's established policies and procedures.
16. May be assigned other duties as needed.

SUPERVISORY RESPONSIBILITIES

The Retail Associate has no supervisory responsibilities.

SKILLS REQUIRED

• Ability to communicate effectively with customers, individuals, team members, and supervisors (verbal and written).
• Must Posses social perceptiveness to assess and understand others' reactions and behaviors.
• Ability to define problems and draw valid conclusions.
• Have a positive and enthusiastic outlook.
• Self-directed, with strong ability to work independently, and to set and adhere to deadlines.
• Ability to set priorities, follow through to completion of tasks, work well under pressure, and maintain a high level of confidentiality.
• Ability to conduct tasks and successfully perform under critical deadlines.
• Ability to resolve multiple complex issues simultaneously while remaining calm in stressful situations.
• Ability to remain professional and composed during challenging customer service interactions.
• Ability to accept and apply performance-based feedback.
• Ability to perform basic cash transactions and arithmetic.
• Must encompass professional demeanor and excellent customer service skills.
• Proficient with technology, including computers and other operating systems such as, but not limited to, Microsoft Office applications.

EDUCATION AND EXPERIENCE

• Required: High School Diploma or equivalent.
• Preferred: Prior work experience in retail or similar role.
• Preferred: Experience working with individuals with disabilities.

PHYSICAL ABILITIES & WORK ENVIRONMENT

The physical demands described below are representative of those required of a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and functions of the position. The list below of minimum essential functions is illustrative only and does not constitute a comprehensive listing of all functions and tasks performed.

• Ability to lift 50 pounds.
• Ability to stand for up to 90% of the workday.
• Frequent bending, sitting, standing, lifting, climbing, and walking.
• Ability to endure varied noise levels from moderate to loud.
• Ability to work outdoors in extreme weather conditions, i.e., extreme heat or cold.
• Manual dexterity to operate office equipment and examine documents, records, and files.