Customer Success Manager - Commercial Segment

Customer Success Manager

As a Customer Success Manager for Everpure's as-a-Service Subscription portfolioincluding Evergreen//One, Evergreen//Flex, and Everpure Cloudyou will serve as the premier customer advocate, trusted advisor, and storage subject matter expert across a key portfolio of enterprise accounts. In this role, you will bridge relationships across cross-functional teams (Engineering, Product Management, Finance, Support, and Executive Leadership) to personalize the customer journey and maximize value realization. By translating complex business and technical requirements into actionable account strategies, you will directly safeguard and elevate Everpure's industry-leading Net Promoter Score. You'll also play a pivotal role in shaping our digital transformation by helping design the scalable processes, systems, and programs that power our continued global expansion.

Location & Work Environment: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, North Carolina or Santa Clara office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. The annual base salary range is: $82,000 $171,000 USD.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

What You Can Expect From Us:

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology, Fortune's Best Workplaces in the Bay Area, and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out for more information.

Accommodations And Accessibility: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at View email address on click.appcast.io if you're invited to an interview.

Our Commitment To A Strong And Inclusive Team: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.