Participant Advocate Supervisor

Job Description

Job Description

Position Summary:

The Participant Advocate Supervisor provides their team members with direction and instruction in the performance of duties, training, monitoring, and evaluating work performance and recommending changes to improve work performance. Participant Advocate Supervisors must meet individually at least monthly with their team member to discuss work performance to develop and discuss progress, performance, and goals. The Participant Advocate Supervisor oversees the performance of the Participant Advocate team member’s standard tasks to ensure high quality and timeliness work. Participant Advocate Supervisor must have 3 years’ experience working in a residential facility with individuals who may have challenges in the following areas: homelessness, substance abuse and mental health or an acceptable combination of equivalent skills.

Key Duties and Responsibilities:

• Responsible for the supervision of the participants in the following areas: conduct, personal hygiene, chores and compliance with the facility Rules and Regulations.
• Responsible for completion of assigned data entered in the HMIS ClientTrack system, accurately and timely.
• Responsible for conducting facility checks before assuming responsibility and noting deficiencies during the shift.
• Responsible for complying with the privacy standards as it relates to the collection, maintenance and use of participant protected personal information.
• Responsible for providing a brief orientation to the participants on site.
• Responsible for monitoring participant activities including but not limited to body search with metal detector upon entrance to the facility, searches of participants sleeping quarters and storage locker/bags/containers.
• Responsible for keeping an accurate participant census.
• Responsible for the completion of quality written shift, incident, and weekly reports as well as intakes, MISIL’s, medication logs and other pertinent paperwork in a timely manner, as well as checking for any corrections that may be needed.
• Responsible for the supervision of participant evening sign-in log (the OSH MISIL form).
• Responsible for the supervision of dispensing participant’s prescribed medications.
• Responsible for the collection and distribution of clean bed linen, towels, clothes when necessary, and toiletries as dictated by need and availability.
• Responsible for monitoring program participants, and reporting any unusual occurrence(s), to Assistant Program Director, Program Director, and Client Services Case-Management.
• Responsible for checking and securing fire doors and escape exits, tour building and secure every 30-60 minutes during shift and document as required.
• Responsible for maintaining order and cleanliness inside and outside the facility.
• Responsible for confirming available bed count and bed count data.
• Responsible for maintaining a medication management system in accordance with required procedures, including discards.
• Responsible for managing the storage and disposition of discharged participants’ belongings in accordance with required procedures.
• Responsible for sharing observations and recommendations regarding the facility, participants and staff relations to identify and solve problems and to ensure staff functions as a unified team.
• Responsible of informing Assistant Program Director or Program Director of any unusual incidents and complete appropriate documentation.
• Responsible to perform other duties as assigned by immediate supervisor and other management as required.

Education and Qualifications:

• High School Diploma or GED equivalent with a combination of acceptable training and experience in human services including but not limited to homelessness, substance abuse and mental health.
• Must be able to frequently stand, walk, sit, bend and lift supplies that weigh between 25-50 lbs.
• Must be able to visually observe, hear, understand, and interpret participant behavior.
• Must be able to provide constructive feedback to shift leader or designee in order to improve services within the facility.
• Must be competent in computer use including Microsoft applications and internet.
• Criminal background and clearance will be required.

Knowledge and Skills:

• Must participate in all mandatory team meetings, department meetings and training as required.
• Must have some flexibility with emergency requests, changes in work schedule or assignment.
• Must be well organized, detail-oriented, tasks-driven and able to work independently and set daily priorities by maintaining a weekly and monthly schedule.
• Must possess strong verbal and written communication skills and willingness to assist whenever needed.

Management has the sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

SELF is an equal opportunity employer. All applicants will be considered for employment without attention to race, sexual orientation, gender identity, national origin, veteran and/or disability status.