Sales Manager

Sales Manager

Living Spaces Furniture Posted 2 months ago, valid for 5 days

Los Angeles, CA 90053, US

$74,000 - $98,800 per year

Full Time

Life Insurance Employee Assistance

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Sonic Summary

• The Sales Manager position requires a Bachelor's degree and a total of 5 years of experience in a direct customer interactive environment, including 3 years of management experience.
• The role involves leading the retail store team to exceed targets while ensuring high levels of guest satisfaction through effective coaching and performance management.
• Key responsibilities include staffing, training team members, managing the sales floor, and addressing guest concerns to enhance the overall shopping experience.
• The compensation for this position ranges from $74,000 to $98,800, with opportunities for overtime pay and team bonuses based on performance.
• Candidates must possess strong leadership skills and be proficient in Microsoft Office applications to effectively execute the company's business strategies.

Position Summary The primary role of the Sales Manager is to lead their departments of responsibility to exceed their set targets by ensuring the proper execution of our guest engagement model, frequent one on ones, performance management and Sales Floor Leadership, while maintaining the highest levels of guest satisfaction as measured by guest surveys. Success in the role of Sales manager requires having a 4-wall holistic approach to business operations.

Position Description Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ensure that the retail store team is fully staffed with the right number of people with the right talent to meet standard work expectations.
• Ensure that coverage is scheduled to optimize productivity and efficiency
• Ensure all team members have completed training and demonstrate the ability to effectively execute to company expectations and ongoing training modules
• Recruit, lead and develop all team members and develop a culture of passionate, high performance teams
• Lead and develop team of Supervisors to execute the Guest Engagement Model proficiency through culture of coaching store teams daily
• Take ownership of the sales floor and of financial outcomes through execution of the Sales and Operations standard work
• Actively engage both team members and guests to assess execution of Living Spaces Guest Engagement Model
• Handle escalated guest situations and resolution
• Identify gaps using scorecards and behavioral misses and create business plans for people and process
• Set clear expectations and hold teams accountable for performance results.
• Inspire team members through coaching, mentoring and leading by example.
• Host ongoing talent conversations that develop leadership skills to build store "bench"
• Open and close the store as needed, including securing the building, enabling and disabling the alarms
• Generate energy within the store through recognition and transparent in the moment conversations
• Perform the role of Sales floor Leader ensuring all guests are being engaged and led through the buying journey. Driving for results by developing dedicated focus around SOP's, retail processes and procedures
• Able to build a culture throughout store that drives the following positive company expected
• Support and mentor the training and onboarding coordinator to improve team member engagement and retention. Collaborate on training material development, facilitate feedback sessions, and implement strategies to ensure a positive onboarding experience, helping new team members feel valued and prepared for success.

Qualifications Education/Experience: Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in business, design, retail management, sales, merchandising, or related field preferred. 5 years' experience in direct customer interactive environment required; high volume. 3 years of management experience required. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must be proficient in Microsoft Office including Word, Excel, and PowerPoint.

Supervisory Responsibilities: This position will manage the sales supervisor team within the store.

Compensation: $74,000.00 - $98,800.00 Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's. Additional available benefits upon meeting eligibility requirements include: Medical (full-time only) Dental (full-time only) Vision (full-time only) 401(k) with Company match (full and part-time) Vacation (full-time only or as otherwise required by applicable law) Paid Sick Leave (full and part-time) Flex or Health Spending Account (for eligible full-time only) Employee Assistance Program (full and part-time) Holiday pay (full-time only) Life insurance (full-time only)

Equal Opportunity Employer It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.